Job Description

Central Order Management Administrator

Location:

Rochdale

Contract:

Permanent

Hours:

Monday - Friday, 08:30 - 17:30

Why Join DACHSER?

DACHSER is a global family powering over 83 million shipments a year across sectors like fashion, DIY, chemicals, and medical supplies. Ranked among the top 15 logistics providers worldwide, we're proud of our innovative, diverse, and supportive culture where your ideas and energy truly matter. Join us to build your career with a company that values your development and wellbeing.

Role Overview

As a Central Order Management Administrator, you'll be the key link between our internal teams, European network, and customers. Your focus will be handling enquiries related to UK and export shipments, ensuring smooth operations and excellent customer service, while helping grow our business through strong relationship management.

Key Responsibilities

Prepare and manage commercial invoices ensuring compliance with customs regulations for exports to Europe. Handle shipments for UK distribution accurately and efficiently. Act as a professional point of contact for customers via phone and email. Work closely with internal teams to maintain agreed service levels. Proactively communicate any issues or changes to customers, offering alternative solutions. Respond promptly to enquiries and resolve complaints with care and professionalism. Maintain accurate records and generate customer KPI reports. Promote trust and quality service within the team and with partners. Conduct occasional customer visits to support service reviews and relationship building.

What We're Looking For

Strong verbal and written communication skills. Excellent organisational and time management abilities. Sharp problem-solving skills with great attention to detail. Proficiency in IT and customer service systems. Adaptable, confident, and approachable with a positive attitude.

Benefits

Competitive pension contribution Employee Assistance Programme for confidential support Exclusive employee discounts on holidays, retail, gyms, and more Life Assurance benefit Cycle to Work scheme
Ready to join a global logistics leader and grow your career with DACHSER? Apply today!

Job Types: Full-time, Permanent

Application question(s):

What are your salary expectations? Are you comfortable discussing customer queries over the phone and email?
Work Location: In person