Job Description

• Permanent Contract

• Earning 24,570 per annum, plus bonus circa 500

• Full-time. Working 37.5 hours per week Monday to Friday
• Office based with flexible working options available

We are PGL
PGL is a world where children achieve the 'impossible'.
Our residential adventure camps create extraordinary breakthroughs through active and life-affirming experiences in the great outdoors.
But that's not all... we're part of something bigger. We're powered by PGL Beyond, a group of inspiring companies with a common purpose to deliver enriching and transformative experiences to the next generation. Will you join us?
Make a difference as a Customer Service Administrator
At PGL we are passionate about delivering exceptional experiences to our guests. Our administration team plays a pivotal role in ensuring every adventure goes smoothly!
The UK Schools and Groups department generates revenue in excess of 50 million and as a Customer Service Administrator you will be supporting teachers, youth group leaders and uniformed groups (such as cubs, scouts, guides, and brownies) to process booking documentation and facilitate their bookings.
Working in a vibrant, open plan office, you will play a crucial part in the continued growth and success of PGL.
Key responsibilities include:

• Effectively managing all pre-travel administration for PGL's Adventure UK centre bookings.
• Developing an in-depth knowledge of your customers and the centres they visit to anticipate their needs.
• Working with your colleagues to ensure all customer needs are met and more often exceeded

IS THIS YOU?

• Fantastic administrative and organisational ability, with keen attention to detail.

• Amazing customer service skills, able to listen, understand and effectively provide solutions.

• Able to prioritise workloads and multi-task in a busy open-plan office environment.

• Excellent communication skills, both verbal and written.

A place to thrive
Be a part of a company that values excellence and personal advancement. We will prioritise your professional growth with ongoing training.
No matter your background, ethnicity, age, neurodivergence or anything else... PGL is a place to be yourself, realise your full potential and celebrate what makes you brilliantly unique.
Fair pay and benefits for all

• Happy holidays - 20 days annual leave (+ bank holidays). You'll also enjoy an extra day off on your birthday!

• 24/7 access to our Wellbeing Hub alongside our Employee Assistance Program

• Access to our financial wellbeing platform for financial assistance if you need it

• Big savings and exclusive perks at 100s of high street retailers

• PGL discounted holidays and 20% discount in all our on-site shops

For a full and Personal Specification please click
We hire the best talent and value a diverse team; so we are dedicated to ensuring our application process is accessible to everyone and are happy to provide helpful adjustments to make it easier to complete. Simply email or call us with detail around the adjustments you need.
However, our top priority is the safety of the guests on our centres. Therefore, all employees must undergo an Enhanced criminal records check (known as DBS or PVG), which we pay for. You will need to provide a 5-year address history and ID (such as passport/birth certificate). Convictions related to violence, drugs, or safeguarding may affect your application. Not all convictions will disqualify you, as we assess each case individually.

Skills Required