Customer Service Administrator
Sheffield, United Kingdom
Job Description
Customer Service Administrator
Elevation Recruitment group are working on an exciting opportunity, based in North Sheffield. The company are looking for Customer Service Administrator to join their team and provide exceptional support to customers. The ideal candidate will possess excellent communication and organisational skills, be detail-oriented, and have a passion for customer service.
Responsibilities of the Customer Service Administrator:
- Provide first-class customer support via phone and email
- Prepare and manage export-related documents
- Consult with customers and logistics partners to plan and arrange deliveries
- Respond to customer enquiries and feedback in a timely and professional manner
- Assist customers with product information, pricing, ordering, and troubleshooting
- Work closely with other internal teams to oversee the dispatch process
- Thoroughly investigate customer concerns like mis-picks, damages, and delivery issues
- First point of contact for all third party vendors
- Experience in administration within Export or Logistics
- Excellent customer service skills/experience, preferably in a fast-paced environment
- Exceptional communication skills, both written and verbal
- Strong problem-solving and organisational skills
- Ability to multitask and prioritise workload
- Proficiency in Microsoft Office
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Job Detail
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Job IdJD3007859
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:£24000 - 27000 per year
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Employment StatusPermanent
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Job LocationSheffield, United Kingdom
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EducationNot mentioned