Job Description

Customer Services Administrator

Simply Stoves Limited - [Southminster, Essex]

Simply Stoves Limited is a well-established supplier of wood burning, gas, and electric stoves. We are looking for a reliable and organised

Customer Services Administrator

to join our growing team.



The role involves providing excellent customer service and administrative support. You will be the first point of contact for customers, handling enquiries, processing orders, and ensuring that every customer has a positive experience.

Responsibilities

Respond to customer enquiries via phone, email, live chat and in person Process and manage customer orders accurately Provide product information and guidance to customers (full training given) Liaise with suppliers, couriers, and installers to ensure smooth delivery and installation Keep customer and order records up to date Assist with website administration and updating product details General office administration duties as required
Requirements

Previous experience in customer service and/or administration Excellent communication skills, both written and verbal Strong organisational skills and attention to detail Confident using Microsoft Office and online order systems A professional, friendly, and approachable manner Knowledge of stoves or fireplaces (desirable but not essential - training will be provided)
Benefits

Salary meets National Living Wage (reviewed annually) Full-time, permanent role (Monday to Friday) 28 days annual leave (including bank holidays) Staff discount on our full product range Supportive and friendly working environment
How to Apply

Please submit your CV along with a short cover letter explaining why you would be a great fit for this role.

Job Types: Full-time, Permanent

Pay: From 12.21 per hour

Expected hours: 35 per week

Benefits:

Company pension Employee discount Free parking On-site parking Sick pay Store discount
Work Location: In person