Job Description

We Prep E-commerce Logistics & Fulfilment is a fast growing 3rd party logistics provider (3PL) and international freight Forwarder. We specialise in shipping goods to Amazon FBA warehouses worldwide, D2C shipping, kitting, unloading containers and managing customer returns. We have a large client database who operate mainly on Amazon, Shopify and other e-commerce platforms.

Following a period of sustained growth and expansion; forming a new company within our group, We Ship Global Forwarding we are looking for new additions to our team.

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We Prep E-commerce Logistics & Fulfilment is seeking a highly motivated and organised Customer Service Administrator to join our proactive and forward-thinking team. The successful candidate will be responsible for coordinating and managing the transportation of goods, ensuring timely and cost-effective delivery. This role requires excellent communication skills, attention to detail, and the willingness to learn all there is to know about e-commerce, shipping and logistics.

Key Responsibilities:

Responding efficiently to customers via email, online tickets, live chat system and telephone Coordinate the end-to-end freight forwarding process for air, sea, and land shipments. Communicate with clients, suppliers, and transport companies to ensure smooth and efficient shipment of goods. Prepare and process shipping documentation, including bills of lading, customs declarations, and invoices. Monitor shipments to ensure they are on schedule and resolve any issues that arise. Negotiate rates with carriers and maintain relationships with logistics partners. Ensure compliance with all relevant regulations and standards. Provide excellent customer service and support to clients, addressing inquiries and providing updates on shipment status. Maintain accurate records and documentation related to shipments.

Requirements:

The ability to work in a fast paced environment and meet deadlines Enthusiastic and keen to learn Proactive, forward-thinking, and dynamic approach to problem-solving and decision-making. Excellent organisational and time-management skills. Effective communication, both written and spoken Ability to work independently and as part of a team. Proficiency in Microsoft Office Suite and logistics software. Attention to detail and a high level of accuracy. Flexibility to handle changing priorities and meet deadlines.

Benefits:

Opportunity to work with a growing and innovative company. Supportive and collaborative work environment. Career development and advancement opportunities. Company pension plan Professional educational development opportunities Friendly, sociable company 3 friendly office dogs! Paid to party social events
Job Type: Full-time

Pay: 26,000.00 per year

Benefits:

Company pension Free parking On-site parking
Work Location: In person