Job Description

Customer Service Administrator (ClearCare)

Stratford-upon-Avon, Warwickshire

Full-time | Permanent



Are you a detail-oriented, customer-focused professional looking to make a meaningful impact in the healthcare sector? We're seeking a

Customer Service Administrator

to join our dedicated team supporting patients, carers, and hospitals through our ClearCare scheme.

What You'll Be Doing

ClearCare Scheme Management

Liaising with hospitals, patients, and carers to coordinate services. Organising annual servicing and responding to emergencies. Maintaining accurate patient records and processing service paperwork. Registering new patients and managing contract closures. Handling quarterly consumables orders and rental device stock. Managing inventory and work orders in JDE, including fixed asset updates.

Customer Service Administration

Answering calls and assisting with customer and patient enquiries. Processing sales orders via JDE SOP system. Supporting credit control and preparing quotations/invoices. Carrying out general administrative tasks to support the wider team.

What We're Looking For

Minimum GCSEs in Maths and English. Previous customer service experience preferred. Strong relationship-building and communication skills. Highly organised, self-motivated, and team-oriented. Exceptional attention to detail, especially with sensitive patient data. Proficient in Excel, Word, and Sales Order Processing systems. Positive, polite, and professional attitude.

Why Join Us?

You'll be part of a small, supportive team making a real difference in patients' lives. This is a great opportunity to grow your skills in a dynamic and meaningful role within the medical device industry.