Job Description

Monday to Friday 08:30-16:30
13.94 per hour
Swadlincote
Above National Minimum Wage, Day shift, Full Time, Monday to Friday, Ongoing, Temporary
Commercial, Customer Service, Secretarial & Administrative
Search Area: Derbyshire, Swadlincote
Customer Service Administrator
Location: Swadlincote
Contract Type: Temporary - Maternity Cover
Rate of Pay: 13.94 per hour
Hours of Work: Monday to Friday, 08:30 - 16:30
Fantastic Opportunity Available!
A global leader in the vitamins, minerals, and supplements industry is currently recruiting for an experienced Customer Service Administrator to join their team in Swadlincote for maternity cover. This is an excellent opportunity for someone who is organised, efficient, and disciplined, with strong administration and customer service skills.
Benefits:

• Central Swadlincote location
• Clean and warm working environment
• Access to rewards platform with discounts at online and high street retailers
• Free on-site parking

Key Duties:

• Work with internal departments and customers to ensure excellent service levels (on time in full)
• Monitor and compile customer order data, providing updates on shortages, confirmations, production status, and delivery times
• Maintain customer order status reports and stock reports from internal and external sites
• Ensure accurate invoicing and first-time match rates
• Handle customer enquiries and provide timely responses
• Support import, export, and data management functions
• Maintain customer service level trackers
• Liaise with relevant departments to ensure timely product release and availability

Skills and Requirements:

• Strong communication skills (internal and external)
• Proven ability to deliver excellent customer service
• High attention to detail with accurate documentation
• Ability to monitor order progress and achieve OTIF (on time in full) targets
• Positive feedback from customers, account managers, and colleagues

How to Apply:

• Call Emily on

between 8am-5pm Mon to Fri * Email your CV to

• Text "CUSTOMER SERVICE" to

for a call back
If you have not heard from us within 3 working days, please assume your application has been unsuccessful on this occasion. However, we will keep your details on file for future opportunities.
This vacancy is being advertised by Essential Recruitment (an Employment Business).

Skills Required