Job Description

Carbon Rewind is a national installer of energy efficient measures aimed at reducing heating bills and carbon emissions for homeowners and tenants. We are actively working with energy suppliers and local authorities to improve the thermal efficiency of properties.

We are looking for a Senior customer service administrator to provide excellent customer service skills and support our operations team.

The Role:

Responsible for the successful completion of the CEP scheme Contacting customers via telephone and email and supporting with survey bookings and installation appointments Liaising with external lead generators via telephone and email, updating them on the progress of the scheme Taking inbound calls and assisting with any enquiries Ensuring every customer receives great customer service Updating various spreadsheets and databases Is a full-time role (37.5hrs), working in our Cornwall office.
Who are we looking for?

The successful candidate will have the following skills and experience:

Excellent organisation skills Proactive and able to work on own initiative Proven ability to work in a fast-paced environment Strong interpersonal and communication skills, specifically via telephone and email Excellent attention to detail Proven ability with google suite, Microsoft office and PDF Strong customer service skills Experience in housing and maintenance scheduling is desirable but not essential
We reward hard work and dedication through our profit related bonus scheme. All employees receive an equal share of the bonus pool regardless of their job title or length of service.

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status or disability status.

Job Type: Full-time

Pay: 25,000.00 per year

Additional pay:

Bonus scheme Performance bonus
Benefits:

Company events Company pension Cycle to work scheme Free parking On-site parking Profit sharing
Schedule:

Monday to Friday
Experience:

Customer service: 4 years (preferred)
Work Location: In person