Job Description

An opportunity has arisen to join the Frontier team, based at Witham St Hughs. We are looking for a Customer Service Administrator to join us on a fixed-term, full-time basis, for 12 months.

The successful candidate will be proactive, adaptable and demonstrate a proven ability to multi-task and meet deadlines. In addition, be able to process fluctuating volumes of work, remaining focused at all times.

Ideal candidate

• Possess a confident and professional manner with strong communication skills

• Ability to handle telephone calls proficiently communicating at all levels
• Enjoy using your own initiative to solve logistical / contractual problems
• Be self-motivated, flexible and an effective team player
• Demonstrate a competent level of commercial understanding
• Good working knowledge of using Word and Excel.

The role - Key responsibilities

• Delivering a first-class service to suppliers and customers
• Enter a high volume of weighbridge tickets and analysis data accurately and efficiently
• Review and actively chase weight information to ensure payments are made and received within contractual terms
• Review claims at the point of process and on-going to ensure all deductions are made prior to payments being made
• Resolve both internal and external queries within 72 hours of receipt
• General duties as part of the Witham St. Hughs Grain Administration Team.

Why work for Frontier?

At Frontier, we believe in rewarding our people for a job well done. As an employee you will have access to the following benefits:

• Opportunity to apply for flexible working
• A contributory pension plan to help you save for your future. The plan offers a choice of contributing levels up to 7% of salary, which is matched by us
• 25 days\' holiday (per annum) in addition to Bank Holidays, with the opportunity to purchase up to an additional five days\' holiday per year
• Life Assurance of three times your salary
• You and your friends and family (up to five people) will have access to our Employee Assistance Programme which provides 24-hour support and advice in a variety of areas including financial and wellbeing.
• Access to money saving discounts at selected retailers through our Employee Discounts Programme and our Cycle to Work scheme
• Dedicated learning and development specialists to support your ongoing development
• Access to free eye tests across all roles
• Complimentary parking on site

About us

Frontier is a successful and growing business. We are the largest crop production and grain marketing company in the UK, with over 1,000 employees and a turnover of more than \xc2\xa31.5 billion.

With a vision to be the first choice employer in UK agriculture, we are committed to delivering a culture where people are at the heart of our success.

Award winning for our commitment to people, we have been recognised by Great Place to Work institute since 2012 and we are proud to be ranked by them in the top 30 UK best large places to work.

Our business approach is underpinned by our core values - Integrity, Customer focus and Expertise - or \'ICE\'. These values support our whole philosophy and way of working and we are always looking to attract talented individuals with either industry knowledge or specialist skills that will help us deliver consistently to these values.

Commitment to diversity and inclusion

We have a clear commitment to equality of opportunity and diversity encouraging fairness and equality of treatment for all. As such we encourage applications from all backgrounds.

We recognise the value of a workforce in which people from diverse backgrounds are encouraged to introduce fresh ideas and contribute to the business goals.

We are committed to providing a diverse and inclusive environment with inclusive employment policies, such as progressive flexible working and parental policies.

Frontier Agriculture