Customer Service Administrator

United Kingdom, United Kingdom

https://www.mncjobs.co.uk/company/michael-page

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Job Description

This is an exciting opportunity for a Customer Service Administrator to join a manufacturing and production company, ensuring smooth day-to-day operations within the customer service department.
As a Customer Service Administrator your responsibilities will include:

Respond to customer enquiries via phone and email in a timely and professional manner.
Maintain accurate records of customer interactions and transactions using internal systems.
Process customer orders and ensure timely delivery of products or services.
Coordinate with internal teams to resolve customer issues and queries effectively.
Provide administrative support to the customer service department as needed.
Monitor and manage customer accounts to ensure accurate billing and updates.
Prepare reports and summaries for management review.
Contribute to the continuous improvement of customer service procedures and processes.

Excellent customer service experienceStrong communication skills
A successful Customer Service Administrator should have:

Previous experience in a customer service or administrative role, ideally within the life science industry.
Strong organisational skills and attention to detail.
Proficiency in using Microsoft Office applications.
Excellent written and verbal communication skills.

This small-sized organisation is based in Lancing and is dedicated to providing high-quality products and services to its clients.