Job Description

We are seeking a highly motivated and detail-oriented Customer Service Administrator to join our clients team. As a Customer Service Administrator, you will be responsible for providing exceptional customer service to our clients and customers. You will be responsible for handling customer inquiries, resolving customer complaints, and processing customer orders.

Responsibilities:

Processing of medical instructions. This will begin with GP and with experience will progress to other specialties Data-entry of new cases and issuance of instruction letters to medical experts. Ensuring that all service levels are achieved. Liaising with insurers, solicitors and clients. Escalating any issues to their Team Leader/Manager. Processing of Forms of Authority and ordering medical records. Processing of medical records as required. Receiving and making telephone calls. Ensuring that each call is dealt with professionally. Correspondence to include appointment letters, requests for further particulars/ amendments, reminder letters and processing medical records etc... Arranging additional medical tests/investigations as required To participate in team meetings as appropriate and take instruction and guidance from Senior Case Administrators, those responsible for training and Managers.
Requirements

Excellent communication and interpersonal skills Strong attention to detail and organizational skills Ability to multitask and prioritise tasks effectively Proficient in Microsoft Office and other relevant software Previous experience in customer service or related field is preferred Ability to work independently and as part of a team
If you meet the above requirements and are passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.

Job Types: Full-time, Permanent

Pay: 22,500.00 per year

Benefits:

Company pension Free parking On-site parking
Schedule:

Monday to Friday
Work Location: Hybrid remote in Wallsend NE28 9NZ