Job Description

Customer Service Administrator

Join our team at Leamore Windows Limited!

We are a well-established and respected home improvement company based in Bloxwich, specialising in high-quality windows, doors, conservatories, and more. With a strong reputation for excellent craftsmanship and customer service, we continue to grow and are now looking for a proactive and organised

Customer Service Administrator

to support our operations.

Role Overview:

As a

Customer Service Administrator

, you will play a crucial role in ensuring our clients receive the best possible service. You will be the first point of contact for support, enquiries and aftercare for customers throughout their home improvement project from Leamore Windows. Your ability to manage and prioritise tasks effectively within given timescales will be key to the role.

Key Responsibilities:

?

CRM Management

- Maintain and update our

customer database

AdminBase, ensuring all details are accurate and up to date
?

Contract Maintenance

- Ensure each stage of an installation contract is organised and on time from acceptance to final installation
?

On Site Coordination

- Organise a the diary of our

team of surveyors, Installers and Service Engineers

, ensuring efficient scheduling for your designated clients
?

FENSA Registrations

- Register all completed installations in compliance with FENSA regulations
?

Brand Improvement

- Collate Customer reviews via Trustpilot, Google for Brand awareness ?

General Office Administration

- Provide essential administrative support to keep operations running smoothly, including answering telephone calls

What We're Looking For:

Strong

Customer Service

background with strong organisational and administrative skills

Experience using

CRM systems

(preferred but not essential)

Ability to

multitask and manage workloads

efficiently

Excellent attention to detail and accuracy

Knowledge of

FENSA registrations

(training can be provided)

A proactive and team-oriented attitude

Proven experience of working in a fast paced, high volume administrative role

What We Offer:

? Competitive salary based on experience
? A friendly and supportive work environment
? Free Onsite Parking

? Company Medical Cash Plan

Location:

Bloxwich, Walsall WS2 7QZ

Hours:

Full-time: 8.00am - 5pm (variable)

Interested?

Send your CV and cover letter to

liam@leamorewindows.com

or call

01922 473737

for more details.

Join Leamore Windows and be part of a company that values quality, professionalism, and great customer service!

Job Types: Full-time, Permanent

Pay: 26,500.00-27,500.00 per year

Benefits:

Company pension Free parking On-site parking
Work Location: In person