Job Description

JOB TITLE:

Customer Service Administrator

(Permanent)

DEPARTMENT:

Contact Centre

LOCATION:

3 Old Barn Lane, Kenley, Surrey, CR8 5AT

(Onsite only)

REPORTING TO:

OOH Shift Team Leader

HOURS:

Mondays to Fridays, 04:00PM-12:00AM (

35hours per week

)

1 hour unpaid break

JOB OVERVIEW:

To promptly answer incoming calls with a high level of customer service, allocating engineers as necessary, in a productive and efficient manner.

KEY RESPONSIBILITIES:

To promptly answer incoming calls in an enthusiastic, courteous, and efficient manner.

To book or reschedule appointments by way of allocating the correct engineer.

Resolve queries where possible.

Be clear in communicating information to both customers and staff.

Be positive in working as part of a team.

Raise and book in jobs received via Dashboard and/or inboxes.

Maintain a smart appearance that adheres to company standards.

Keep a good level of attendance and time keeping.

Assist with other admin duties, as requested, in between calls.

KEY ATTRIBUTES:

Good standard of keyboard skills and basic knowledge of Windows software, especially Outlook.

Positive attitude to work.

Presentable in appearance.

Highly motivated and enthusiastic.

Excellent customer service and communication skills.

Proven previous experience.

BSW are an Equal Opportunities Employer.

Job Types: Full-time, Permanent

Pay: Up to 12.91 per hour

Expected hours: 35 per week

Benefits:

Casual dress On-site parking
Schedule:

Monday to Friday Overtime
Application question(s):

Please confirm you are able to commute to CR8 5AT? Please confirm you are able to work between 4pm and midnight Monday to Friday?
Experience:

call handling: 1 year (preferred) customer service: 1 year (preferred)
Work Location: In person

Application deadline: 12/06/2025