Job Description

About The Role
About the role
Team- Adviser Service Health
Working Pattern- Monday to Friday 8am- 5.30pm 40 hours per week (full time)
Part time hours also available with flexibility. Hybrid- 2 days per week in our Bournemouth office
Bonus (on target bonus)
Holiday Allowance- 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday year
What will you do as a Customer Service Adviser?
You will be joining an energetic, vibrant, fast-paced department who work collaboratively to build close professional relationships and support the servicing needs of our various business partners and brokers. Your role will be varied but includes taking inbound calls and communicating via email with a strong focus on interacting in a professional yet personable manner in a business to business environment.
The Vitality Values, details of which can be found on our website, are the heart of everything we do, taking ownership as well as commitment to providing the 'Vitality Experience' and working as a team within our wider department is essential.
What do you need to thrive?

• Experience within a customer service role is preferable but not essential
• You will have the ability to communicate well, both written and verbally
• You will be adaptable to change
• Enjoy working collaboratively to support your team and wider teams within the department
• Ability to prioritise workload and take ownership
• Customer focused, enjoys building professional working relationships in a business to business environment
• Computer literate

So, what's in it for you?

• Bonus Schemes- a bonus that regularly rewards you for your performance
• A pension of up to 12%- we will match your contributions up to 6% of your salary
• Our award- winning Vitality Health Insurance- with its own set of rewards and benefits
• Life Assurance- four times annual salary

These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!
If you are successful in your application and join us at Vitality, this is our promise to you, we will:

• Help you to be the healthiest you've ever been.
• Create an environment that embraces you as you are and enables you to be your best self.
• Give you flexibility on how, where and when you work.
• Help you advance your career by playing you to your strengths.
• Give you a voice to help our business grow and make Vitality a great place to be.
• Give you the space to try, fail and learn.
• Provide a healthy balance of challenge and support.
• Recognise and reward you with a competitive salary and amazing benefits.
• Be there for you when you need us.
• Provide opportunities for you to be a force for good in society.

We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.
About Us
We're really excited to announce that we have recently been awarded "Top 10 Best Places To Work" in The Sunday Times Awards 2024!
Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.
We've been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives - they benefit, our business benefits, and society benefits. We're successful because we attract, develop, and retain the best people - and because we care.
Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.
Ready to find out if we're the right fit for you? We can't wait.
Diversity & Inclusion
At Vitality, we're committed to diversity and inclusion because it's good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives.
Vitality's approach to sustainability
Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. #LI-Hybrid
If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.

Skills Required