Job Description

Customer Service Advisor - Bradford

10,333.44 + profit share and generous employee benefits

16 hours per week, working every Saturday plus 1 other shift during the week, this will change every week depending on business needs.

At Delifresh, our passion for quality, sustainability, and customer satisfaction sets us apart in the world of food ingredient supply. We are committed to providing our hospitality customers with solutions that enable them to create the best culinary magic in their establishments.

Key responsibilities

Handle inbound calls relating to customer queries and issues: Delight our customers by finding a resolution that suits them - care, ownership, and attention are what matters Ensure that investigated and resolved issues are recorded via the relevant systems consistently throughout the shift Complete outbound calls relating to shortages or delays to runs ensuring the customer is regularly updated Own management of the standing order process Make recommendations for alternatives or special offers based on purchase history Deliver on KPIs whilst giving an excellent 'customer experience' Embody our culture and values Update and review the CRM log for every query to ensure that all information is accurately updated in a timely manner including raising collections for any returns. Complete and update the Waste report daily Complete any other required daily reports he end of the shift

About you

Knowledge of Word/Excel/Outlook Knowledge of C/S processes Previous experience working in the Customer service department Previous administrative work in a high demand inbound call receiving setting Knowledge of quality expectations and requirements for effective investigation and resolution

Location

: Unit 2, Interchange Way, Bradford, BD12 7AZ

Hours:

16 hours per week, working every Saturday plus 1 other shift during the week, this will change every week depending on business needs. Operating hours between 6am - 4pm.

What we can offer you

We've designed our benefits to cover everything from life's big moments to little bits of help. As well as the essentials like holidays and pension, we've got our own

'Deli Life Platform'

to help your income go further, whether that's discounts on your weekly shop, household bills to gifting, entertainment, and holidays.

The benefits you can enjoy are:

33 days holiday including bank holidays Health Cash Plan Enhanced Maternity & Paternity leave Employee Assistance Programme Employee discount 1000's Retail discount Profit share

If you fit the bill and want to be part of our future growth, we would love to hear from you