Job Description

Are you an experienced Customer Service Advisor currently seeking an exciting new permanent job? Would you like to work within a multi award-winning company who offer an outstanding working environment, great team culture and an incredibly generous benefits package? Is Leeds, West Yorkshire convenient for you? If so, this could be the perfect job for you!
Your duties as Customer Service Advisor will include:

• Resolving customer enquiries/complaints and questions professionally via telephone, email, or Intercom (Live chat) in line with business policies and procedures within a timely manner
• Helping to resolve issues and troubleshoot technical problems and where necessary, liaise with technical colleagues
• Providing customers with accurate information about products and services ensuring a good customer outcome
• Ensuring processes are adapted where customers may require additional support for special circumstances delivering a caring and compassionate service
• Updating the admin platform regularly to ensure all information is being recorded correctly for each customer interaction
• Handling and managing through to a satisfactory resolution any emails from the customer service inbox
• Adhere to all relevant legislation, industry regulations and Company policies and procedures

You will have:

• Previous experience working in a Customer Service role
• Professional and clear telephone manner
• Active listening and excellent verbal communication skills
• Experience in delivering a right first-time good outcome for a customer
• Experience of working in a fast paced, vibrant and at times, pressured environment

In addition, you will be a driven, self-motivated, respectful, caring, compassionate, patient, approachable and friendly team player with a strong work ethic and desire to provide an outstanding customer experience.
In return, our client offers a great working environment, free onsite parking, outstanding facilities and a very, very generous benefits package!
So, if you are interested in being part of a great organisation, please contact Deborah IMMEDIATELY on 01274 865878 or 07572 050083 to discuss further.
Elite Personnel Services Limited is an equal opportunities employer acting as an Employment Agency in the case of work-seekers for permanent positions, and as an Employment Business in the case of work-seekers for temporary positions and it is our policy to treat job applicants, employees and workers in the same way, regardless of their sex, sexual orientation, age, race, ethnic origin or disability.
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