Job Description

Customer Service Advisor (6 month Maternity Cover)
Heathfield Industrial Estate, Newton Abbot, TQ12 6TW
26,416 basic per annum - Benefits include Pension, BUPA Medical Cash Plan, Life Assurance, 22 Days' Holiday + Bank holidays (rising with service)
Monday-Friday, 40 hours per week
We are recruiting for an office-based Customer Service Advisor on a maternity cover fixed term contract, to join a friendly, focused and supportive team. As a Customer Service Advisor in our team, you'll help Olleco deliver a fantastic customer experience, working alongside operational departments to put the customer at the heart of everything we do.
Olleco operates in the recycling and renewable energy sector, meaning the successful candidate will become part of a company making a difference in the fight to impact climate change.
The role includes:
This is a phone-based customer service role taking inbound and making outbound calls. Most of the work is computer based with lots of communication and collaboration with colleagues.

• You'll be delivering amazing customer service by building rapport with our customers
• There will be opportunities to grow the business and earn commission through the acquisition of new customers
• We look to proactively manage our customers accounts, identifying and resolving any potential issues in creative and responsive ways
• You'll work alongside the operations team to make our service as efficient as possible while continuing to deliver an excellent service to our customers

What we are looking for:

• Previous experience in a customer service or sales role, ideally phone based but that isn't essential
• Previous experience of working on computer and phone systems
• The ability to follow and understand a set process
• Good written and verbal communication skills
• Ability to work in a busy office environment
• GCSEs in English and Maths at grade C /4 or equivalent

What do we offer?

• A paid trial day - see if you like us!
• We encourage continuous learning and provide opportunities for you to develop your career - did you know almost 80% of our managers have been promoted internally?
• Family leave - enhanced maternity and paternity pay
• Wellbeing support - free access to our Employee Assistance Programme
• Cycle to work scheme - hire a bike and accessories, saving on tax and national insurance
• Colleague networks - a range of forums and schemes that support social events and the local community
• Coaching, training and support - if you have the right interpersonal skills we'll help with the rest!
• And Much More!

To apply for the role of Customer Service Advisor via the button shown below and we look forward to hearing from you.
Olleco is an Equal Opportunities Employer. We are dedicated to fostering an inclusive environment where all employees are valued based on their abilities. We believe that diverse voices and perspectives are essential for our growth. By empowering diverse teams to excel, innovate, and be heard, we all achieve more. We welcome applications from individuals of all backgrounds, regardless of age, disability, gender, gender identity, marital or civil partnership status, pregnancy or maternity, race (including colour, nationality, and ethnic or national origins), religion or belief, or sexual orientation.
Other organisations may call this role Customer Service Executive, Customer Service Assistant, Customer Service Rep, Customer Support Advisor, Customer Support Representative, Customer Care Advisor, or Customer Service Administrator.

Skills Required