Customer Service Advisor Job in COMCAB LONDON

Customer Service Advisor

Aberdeen, SCT, GB, United Kingdom

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Job Description

This roles deals with all aspects of transportation needs for our customers, from processing bookings to dealing with a range of customer enquiries including offering advice on journey lengths & providing cost estimates as well as making any amendments or cancellations at the customers request. All of which are to be handled accurately and to be dealt with in a professional manner at all times. Customer requests are received via inbound telephone calls.

Working with our bespoke computer system, you are the first point of contact for our customers.

Our customer base is exceptionally diverse therefore this brings a good deal of variety to the role.

This role is working from home but you must be located in or around Aberdeen. You will be provided with brand new equipment in order for you to carry out your duties. The business operates 24 hours a day, 7 days a week, 365 days a year.

Shift pattern for available role:

Sunday - Thursday : Day Shift

Main responsibilities

Answering incoming telephone calls from our customers, handling all requests professionally, accurately & efficiently Escalate any customer complaints or feedback

General

To communicate in an efficient and professional manner with the rest of the team To undertake such other suitable tasks as may from time to time be required

Competencies & Skills

Excellent telephone manner Strong customer focus with a passion to provide a high quality & professional service Ability to work in a pressurised environment Attention to detail as accurate data entry is essential First class communication skills and a positive attitude
Job Types: Full-time, Permanent

Pay: From 25,625.60 per year

Benefits:

Work from home
Location:

Aberdeen AB21 0ER (required)
Work Location: Hybrid remote in Aberdeen AB21 0ER

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