Job Description

About The Role

This role will support the sales and logistics teams in delivering a high standard of consistent proactive order management and customer service. This includes order processing and customer supply chain support for the wider account teams across the home trade business.



RESPONSIBILITIES



+ Serve as the primary point of contact for all UK accounts and Head Office teams, providing clear and confident support on order and delivery enquiries. + - Deliver proactive, high-quality day-to-day order management, ensuring a seamless customer experience.
+ - Process all orders received via EDI, email, telephone, & web portals in a timely & accurate manner ensuring they are checked for trading terms compliance (including full layers, loads etc) and passed through to distribution.
+ - Organise despatch notes, charge and upload invoices in web portals.
+ - Resolve delivery issues and customer complaints, issuing and processing credit notes as required.
+ - Ensure all New Accounts, price files/lists are set up in the ERP and updated ongoing.
+ - Ensure all Account Managers are proactively informed of short loadings on despatch of orders.
+ - Maintain and update key operational documents, keeping the wider department informed of any changes.
- Ensure ISO work instructions and processes are always adhered to and up to date.
SKILLS REQUIRED





+ High standard of communication skills and interpersonal skills. + - Proficient in Microsoft Office particularly Excel.
+ - Proactive, takes initiative, looks for solutions and solves problems.
+ - Familiarity with process management and a drive to improve existing protocol.
+ - Patience and the ability to remain calm in stressful situations.
+ - Ability to communicate directly with external and internal customers.
+ Works well as part of a team, offers support and works to improve the culture of the team and business.
Full time, office based role 38 hour per week

Why Join Us:

Bake your career at Walker's and become a part of "Scotland at its Finest". We value our team and reward hard work and dedication with:
25% employee discount when purchasing our product from our own shops
Pay National Living Wage to all ages (16+ years) which increases with training levels achieved
Auto-enrolment into our pension scheme after 3 months
Life Assurance
Generous holiday allowance which increases with length of service
Subsidised staff canteen services
Healthcare and Well-being benefits
Overtime rates depending on hours worked
Long Service Awards
Family/Maternity/Paternity leave

About Us

Our people have always been at the heart of everything we do, and without them, we couldn't be Scotland at it's finest. Providing good, reliable employment to our local community has been at the core of Walker's values since the very beginning. We are committed to Equal Opportunities for all, proudly a Disability Confident and Young Person's Guarantee employer. We can't wait to have you as part of our team.