Job Description

Overview

We are seeking a dedicated and enthusiastic Customer Service Administrative to join our small team. In this role, you will be the first point of contact for our customers, providing service and support via email and phone. Your primary focus will be to assist customers with their inquiries, resolve issues, process orders and ensure a positive experience. This is a role with hybrid working arrangement, where you are required to work from the office in Abingdon on Tues, Wed and Thurs. On Mon and Fri you will be working from home.

Responsibilities

Interact and co-operate with all members of the organisation, its suppliers and customers Processing orders received via email, phone or Amazon portal Using the CRM system to manage the functions of receiving, assessing, analysing, resolving and documenting customers' issues and complaints in accordance with agreed requirements Interact and respond to queries and complaints from end users (Amazon, eBay, Shopify, TEMU customers) Assist in the effective liaison, support and assistance between customer services department and rest of organisation (particularly Sales department) Ensure compliance to relevant codes, legislation, and procedures including health and safety Assist with issuing credit note requests and follow the process of getting these approved Achieve agreed personal targets and assist to achieve CS team targets Maintain accurate records/documentation associated with your work Contribute towards the smooth running of the team and organisation Adhere to all organisation policies and procedures

Essential Abilities/Competencies of this job role

Basic knowledge of Microsoft Word, Excel and Outlook Excellent written and verbal communication in English An understanding of compliance issues and how a CS team works High integrity and honesty in all dealings Good analytical, interpersonal, organisational and problem solving skills Basic project management skills Ability to work under pressure Strong time-management skills Ability to work independently and also as part of the team Ability to work from the office in Abingdon 3 days a week

Desired Abilities/Competencies for this job role

Foreign languages Experience in this type of job role
Job Types: Full-time, Permanent

Pay: From 24,500.00 per year

Benefits:

Company pension Free parking On-site parking Private medical insurance Sick pay Work from home
Work Location: Hybrid remote in Abingdon OX14