Job Description

24,000.00 GBP annually

Location
David Austin Roses Ltd Bowling Green Lane Albrighton Albrighton WV7 3HB United KingdomThis job ends on 28 November 2025

At David Austin Roses, we're more than just a horticultural company; we're a passionate family business dedicated to breeding and cultivating the most exquisite English Roses.

With over fifty years of rich heritage, we take great pride in creating roses that are not only beautiful but also fragrant and charming. Our love for roses and commitment to excellence has made us a beloved name in gardens around the world.

We are incredibly fortunate to work alongside a talented group of individuals who share our passion. Together, we strive to bring David Austin Senior's vision to life from our beautiful home nestled along a charming country lane in Shropshire.

Customer Service Advisor

Primary Purpose

As a Customer Services Advisor, you will be the friendly, knowledgeable voice of David Austin Roses. You'll support customers across a range of channels including voice, email and live chat - offering expert guidance, answering questions, and helping them choose and care for their roses. Most importantly, you'll make every customer feel valued and supported, from first enquiry to blooming success.

Working hours will rotate between 8.30am to 6pm Monday to Friday and will include some Saturdays.

What You'll Be Doing

Share your expertiseProvide helpful advice on our roses, planting, growing conditions, aftercare and more


Support and inspire customersAssist customers with purchases and product recommendations Offer guidance on complementary items such as plant food, tools and accessories Process orders, payments, refunds and exchanges where needed


Champion the David Austin Roses experienceDeliver friendly, professional and memorable service Uphold our brand values in every interaction Build positive, lasting relationships with our customers


What We're Looking For

Skills & strengthsExcellent written and verbal communication A natural relationship-builder Customer-focused with a warm, positive approach Flexible, adaptable and collaborative Enjoys working as part of a supportive team


ExperienceCustomer service experience Confidence working across multiple customer contact channels (phone, email, chat or social)


If you're passionate about helping people, love delivering great service, and like the idea of working with a brand that brings beauty to gardens around the world, we'd love to hear from you.

Don't meet every single requirement? Studies have shown that women, Black, Asian and minority ethnic people are less likely to to jobs unless they meet every single qualification.

At David Austin Roses we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to anyway. You may be just the right candidate for this or other roles.

Supporting documents

Please download to view supporting documents below.

Role Profile_Customer Service Advisor 2025.pdf