Job Description

The ESP Group are currently recruiting for Customer Service Advisors to join our contact centre team in Journeycall Arbroath.

If you have excellent communication and administration skills, and are passionate about delivering exceptional customer service, this could be the perfect opportunity for you.

At The ESP Group, you will be a part of a dynamic, fast paced, talented and growing team responsible for delivering bespoke customer experience across a variety of communication channels.

At the outset, you will be provided with extensive training, a vibrant working environment and a warm welcome to our dedicated team.

Core working hours will be between 9am - 6pm Monday - Saturday, but flexibility may be required to work out with these hours if required.

This role is temporary until the end of 2025, but with the possibility of extension.

Employees receive a wide range of benefits including;

- 30 days annual leave pro rata

- Standard Life Pension

- Financial wellbeing and draw down tool - Wagestream

- Monthly reward and recognition incentive programme

- EAP

- Local discounts

We would love to hear from you if you;

Have a passion for delivering excellent customer service. Can demonstrate IT skills and have the aptitude to learn to use new systems and software. Are reliable with a positive attitude and approach. Thrive in a team environment. Are proactive and welcome the opportunity to efficiently resolve issues and take pride in helping others.
Apply now for the opportunity to speak to one of the team via telephone interview at your convenience - we can't wait to hear from you!

Inclusivity

The ESP Group are a Disability Confident employer, and we believe in creating an inclusive and supportive recruitment process for everyone and we're committed to ensuring a fair and accessible experience for all candidates. If you require any adjustments or accommodations at any stage of the application process, please let us know.

Job Type: Temporary

Pay: 12.21 per hour

Benefits:

Additional leave Bereavement leave Canteen Casual dress Company events Company pension Discounted or free food Employee discount Employee mentoring programme Financial planning services Free parking Health & wellbeing programme On-site parking Referral programme Store discount Transport links
Ability to commute/relocate:

Arbroath, DD11 3RQ: reliably commute or plan to relocate before starting work (required)
Work Location: In person

Reference ID: CSAAT001