Job Description

Job details

Employment Type:

Full-Time

Location:

Manchester, Manchester, United Kingdom

Job Category:

Customer Support

Job Number:

WD30240703







Customer Service Advisor - Cheetham Hill & Salford Quays sites



What you will do



Please note this role requires a rotating shift pattern of 2 days/2 nights/4 days off.



Based in one of our Customer Monitoring Centres in Manchester, you will be the first point of contact for our customers. Whether handling account queries, providing technical support, or responding to live monitoring needs, you will build strong relationships and take full ownership of every enquiry. As part of an expert team, you will receive continuous training, cross-skilling opportunities, and career progression support, empowering you to build a rewarding future with a leading brand in a secure and growing industry.



What we offer



Comprehensive benefits package, including pension, life assurance, employee discounts, and employee assistance program



Outstanding product and on-the-job training with extensive resources



A supportive and collaborative team environment



Career progression opportunities through various pathways



A strong focus on safety through our Zero Harm policy



Access to our business resource groups



How you will do it

Follow a rotating shift pattern:

2 days (7 am-7 pm), 2 nights (7 pm-7 am), followed by 4 days off



Handle live alerts from customers' security and fire systems



Liaise with Police and Fire Control when necessary



Manage customer service calls, ensuring adherence to company procedures



Provide operational advice to customers regarding their security systems



Schedule engineer visits and coordinate with customers and engineers on appointments



Input accurate information into computer systems



Attend all required company training sessions



Maintain customer confidentiality at all times



What we're looking for

Required:

A customer-focused mindset with a proactive attitude



Alignment with our company values



Strong ambition and a willingness to learn--extensive experience isn't essential, as we support employee development



Excellent telephone manner and strong attention to detail



Fluent spoken and written English, with IT literacy

Preferred:

Previous experience in a contact centre or customer service environment



Join us in delivering exceptional service and making a real impact in a growing industry!



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