Job Description

Customer Service Advisor - Rooksbridge & Williton Agency

Monnington & Brand NFU Mutual Williton & Rooksbridge

Location

Rooksbridge Site, BS26 2TT

Benefits

Pulled from the full job description

Company pension On-site parking

Sick pay Work from home

Company description

We are a general insurance Agency for the NFU Mutual offering insurance solutions to a wide range of Commercial and Personal customers. We have a strong affinity with the local farming and business communities.

We believe in great customer service offered on a local basis. Customers are at the heart of everything we do.

We also believe in providing the right level of training and support for our people, supporting them in their personal and career development.

We are looking to build a strong working culture and reward strategy.

Job description

Customer Service Advisor - Salary up to 25,000 dependent on experience plus Team Bonus (subject to achieving growth targets) - Full-time - At our Rooksbridge site with possibility of need to work from either office on occasion (travel costs supported).

NFU Mutual's Williton & Rooksbridge agency has an exciting opportunity for a Customer Service Advisor role on a permanent contract and welcome candidates who either work in the industry or are looking for a career in insurance.

We believe in taking the time to find products to meet our customers' needs, instilling trust and building strong relationships. It's a time-tested formula which puts quality customer service over a quick sale every time. In this position within our growing team, you will play a key role in the success of an established and expanding local business. Working closely with our agents and the wider team you will be responsible for the successful management of customer relationships both face to face and over the phone, dealing with day-to-day queries on insurance related matters and delivering new solutions and products.

We will provide the successful candidate with all the support needed to develop their skills when dealing with customers but also the technical knowledge of the wide range of insurance products available to them. Working in a regulated environment the standards we set around customer delivery is second to none and market leading, backed up by excellent customer retention statistics and continuous growth.

You'll play a key role in supporting our existing clients as well as helping to expand our business and following a period a training will be required to work under your own supervision and will carry the authority that goes with this role.

The ideal candidate needs to be capable of working unsupervised, be organised, has an attention to detail and understands the importance of great customer service. In return you can expect full training in a friendly and supportive environment.

To be successful in this role you will:

Be able to work unsupervised but also support the wider team with some of the agencies major clients and their renewal process.

Provide ongoing support and manage relationships with key clients and internal customers.

Make a key contribution to the growth of the business by identifying potential new customers.

Achieve targets relevant to the role - this is typically governed by the need to ensure we maintain market leading customer retention levels and grow our business both organically and through new customers and products.

To be successful in this role you will have:

Ideally proven customer service credentials.

Excellent attention to detail.

Ability to deal with pressure and stressful situations calmly.

Excellent customer service skills.

Excellent written and verbal.

Highly proficient IT skills.

Good numeracy skills.

To be successful in this role you will be:

Confident with an outgoing personality.

Persuasive.

Energetic.

Self-sufficient,

Team Player

Closing Date: 15th June 2025, we may close the application early at our discretion

This position is based in our Rooksbridge Office, The Stables Business Park, Bristol Road, Rooksbridge, Axbridge, BS26 2TT.

Working week: Monday - Friday 9.00am - 5pm (half hour lunch)

Salary - up to 25,000 for the right level of experience...with Team Bonus linked to growth.

Please note that you'll be employed by an Agent of NFU Mutual and not by NFU Mutual directly.

Working remotely? This is an office-based role but, as a business we offer a flexible working model.

Job Type: Full-time

Salary: up to 25,000.00 per year plus bonus.

Job Type: Full-time

Pay: Up to 25,000.00 per year

Additional pay:

Bonus scheme
Benefits:

Casual dress Company pension Free parking Work from home
Schedule:

Monday to Friday
Work Location: In person

Reference ID: CSA200525