Job Description

Key Responsibilities:

Working as part of a Customer Services team accurately processing transport bookings via telephone / email and online systems Data input on our inhouse transport management system Booking collections / deliveries directly with 3rd party sites Record keeping and reporting in the form of live transport updates and KPIs Liaising with various departments and outside depots to ensure effective communication to customer base Answering phone calls from customers, drivers, depots and assisting with any queries raised

Rotating Shift patterns :

0700 - 1600

0900 - 1800

1000 - 1900

Weekend cover is required on occasion Sat & Sun with a day in lieu the following week as rest day.

Skills:

Logistics and customs experience preferrable but not essential as training will be provided. Strong organisational and multitasking abilities. Good IT skills. Confident with Microsoft excel/Outlook & using online portals. Excellent communication skills both verbally and written. High attention to detail and a proactive approach to problem solving.

Benefits include:

Carpark Canteen Contributory company pension scheme Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips Huge range of retail discounts from high street and online retailers Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more. Access to Breeze, our award-winning Wellbeing platform.
Job Type: Full-time

Pay: From 30,000.00 per year

Ability to commute/relocate:

Ballymena BT42 3EG: reliably commute or plan to relocate before starting work (required)
Work Location: In person