Job Description

Meet the recruiter

#

Husam Arif

Benefits

Life assurance



Kier Rewards



Additional holiday purchase opportunities



Matched pension scheme up to 7.5%



Enhanced family leave & policies



Share plan schemes



Free health & wellbeing services



Opportunity to purchase health benefits & insurance

Customer Service Advisor

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Customer Support Officer.
We're looking for a

Contract Support Advisor

to join our

MOJ and Home Office Contract Administration

team.

Location:

Office based in Basingstoke

Hours:

40 hours per week, Monday to Friday

We are unable to offer certificates of sponsorship to any candidates in this role.

What will you be responsible for?

As a

Contract Support Advisor

, you'll be working within the

MOJ and Home Office Contract Administration Team

, supporting operational and office-based teams to ensure reactive works are logged, scheduled, monitored and closed in line with agreed SLAs.



Your day to day will include:


Raising, allocating, scheduling and completing reactive work orders through the CAFM system Communicating with engineers, subcontractors and stakeholders to coordinate attendance, paperwork and access requirements Monitoring work order statuses, managing delays, chasing actions and ensuring SLA compliance Reviewing documentation, correcting system misalignments and supporting billing accuracy Providing administrative and performance support to Contract Managers and the wider team

What are we looking for?

This role of

Contract Support Advisor

is great for you if:


You have experience in a busy administrative or helpdesk environment, ideally within facilities management You are confident using CAFM systems and Microsoft Office, particularly Excel and Outlook You have excellent attention to detail with strong data entry and organisational skills You communicate professionally and effectively with internal and external customers You are proactive, collaborative and able to manage multiple priorities

CTC clearance is required for this role.

We're all about finding potential here at Kier, and transferrable skills are always welcome! So, even if you don't tick every box, please apply and we can have a chat.

Rewards and benefits

We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

Diversity and inclusion

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.



As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.





Due to the nature of this role, you will also be required to complete an Enhanced Disclosure and Barring Service Check (applicants with convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's conviction history or the details of any convictions disclosed to us). Some roles may also be subject to further pre-employment checks.





We look forward to seeing your application to #joinkier

5578 - Customer Service Advisor.pdf

Location

: Basingstoke. Ramsgate

Vacancy ID

: 9227

Background check

: SC - Security Clearance

Closing date:

18 Jan 2026

Flexible Working

: Yes
Flexible working could include part time, job share, condensed hours, or flexible start/end times.

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