Job Description

Are you ready to make an impact?

If you have a passion for helping others and thrive in a fast-paced environment, we want you on our team! As a Customer Service Advisor, you'll be the friendly face (or voice) our customers turn to for support. This role is all about building relationships, solving problems, and ensuring an excellent customer experience from start to finish.

What You'll Do:

Deliver Outstanding Service:

Respond to customer inquiries via phone, email, or chat with a focus on providing solutions, resolving issues, and leaving customers satisfied.

Be a Product Expert:

Understand and explain our services/products, helping customers make informed decisions.

Handle Issues Efficiently:

Manage customer complaints or concerns, offering professional and timely resolutions.

Collaborate:

Work closely with your team and other departments to ensure smooth operations and the best outcomes for our customers.

Stay Up-to-Date:

Keep yourself informed about product updates, policies, and customer service best practices.

What We're Looking For:

Great Communicator:

You can clearly explain information and remain calm under pressure.

Problem-Solver:

You have a knack for finding solutions and enjoy helping others.

Organized:

Multitasking is your second nature--you can handle multiple inquiries without breaking a sweat.

Team Player:

You work well with others and contribute to creating a positive environment.

Adaptable:

Comfortable working in a dynamic setting with ever-evolving needs.

Why This Job Rocks:

Opportunity to Grow:

We believe in nurturing talent and offering career advancement.

Competitive Pay & Benefits:

Enjoy a salary that values your skills, plus additional perks.

Supportive Team Culture:

Join a diverse team that supports one another and celebrates wins together.

Flexible Scheduling:

We offer full-time and part-time opportunities with flexible hours.

Qualifications:

Previous customer service experience is preferred but not required. Proficient in using computers and customer service software. A positive attitude and a passion for helping others.

Ready to Join Us?

If you're excited to make a difference and help create lasting customer relationships, we encourage you to apply today. We can't wait to meet you!

Job Types: Full-time, Part-time

Pay: 12.00-14.00 per hour

Benefits:

Company events Company pension Free parking Health & wellbeing programme On-site parking
Schedule:

Monday to Friday
Work authorisation:

United Kingdom (required)
Work Location: In person