Customer Service Advisor
Belfast, NIR, GB, United Kingdom
Job Description
Your Responsibilities:
:
Answering customer's inbound queries and providing excellent standards of customer service. Ensure Adherence to processes to ensure high quality and customer satisfaction. Follow escalation procedures for issues uncontrollable at agent level. Ensure that data protection policies are fully adhered to on every customer interaction. Deliver client and company objectives and KPIs in line with client contractual agreements. Ensure that HCL policies and procedures are adhered to at all times.
Behavioural competencies:
Polite and professional with excellent telephone etiquette Excellent attention to detail
Essential Criteria:
Must be PC literate and comfortable operating multiple systems Must clear background checks to include credit check and criminal background check Previous 6 Months customer service experience Essential Fully Flexible for Rotational shift patterns 37.5 Hours Per week
HCL_BSERV
Job Types: Full-time, Permanent
Pay: 12.75 per hour
Expected hours: 37.5 per week
Benefits:
Additional leave Casual dress Company events Company pension Cycle to work scheme Employee discount Gym membership Health & wellbeing programme Life insurance Private dental insurance Private medical insurance Referral programme Store discount
Schedule:
Monday to Friday Weekend availability
Work authorisation:
Royaume-Uni (preferred)
Work Location: In person
Reference ID: Cyn
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Job Detail
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Job IdJD3112917
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBelfast, NIR, GB, United Kingdom
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EducationNot mentioned