Job Description

Established in 2011, Apricot Insurance provides insurance products for customers UK-wide through its Belfast City office. The company trades through Direct and Aggregator distribution network, focussing on Personal & Business insurance covers. Having already entered an exciting period of accelerated growth, Apricot has now a strategic opportunity for a

Customer Service Administrator

Job Summary

Process all customer documentation from the sales team for New Business, Renewals, Mid-Term Changes and Lapsed policies. Ensuring all correct documents are issued.

Process and validate online sales.

Process renewal invites and issue to customers.

Chase validation documents required post sale. Process and validate these documents within set timeframes and if required issue cancellations from this process. Ensuring to adequately chase all documents in a prompt manor by telephone, email and SMS.

Handle mid-term calls and live chats from customers. Process changes & issue new documentation.

Demonstrating excellent customer service skills and telephone manner.

Process inbound cancellations.

Issue cancellation notices and chase customers to prevent policies from cancelling.

Triage inbound telephone calls in peak times and during periods of annual leave.

Acting under own initiative to solve problems and develop the business.

Other general administration duties and tasks as required by the company.

Personal Specification

Academic:

5 GCSE's at Grade C or above (including Maths & English);

Cert CII qualified preferred but not essential.

Experience:

You will need to have at least 6 months prior experience working in an administrative or sales role.

Capabilities:

Excellent client facing/communication skills;

Ability to work as part of a team;

Excellent IT skills including the use of Microsoft Excel and Word;

Ability to multi-task;

Ability to use initiative;

Ability to take direction;

Open GI experience desirable.

Personal Qualities:

Good interpersonal skills;

Enthusiastic team player;

Articulate, ambitious, enthusiastic, responsible and thorough;

Able to work quickly and accurately;

Self-motivated and able to use your initiative where possible.

Job Type: Full-time

Benefits:

Additional leave Company events Employee discount Health & wellbeing programme Private medical insurance Referral programme
Work Location: Hybrid remote in Belfast, BT2 7GS