Job Description

Ready to kickstart or grow your career in customer service?

Look no further!


At

Affinity Water

, we're on the lookout for enthusiastic, friendly, and customer-focused individuals to join our vibrant call centre team in Hatfield . Whether you're an experienced customer service superstar or new to the game, if you love helping people and want to work for a company that values your growth, we want to meet you!


Why You'll Love This Role:

Be the Hero

: You'll be the first point of contact for our customers, answering inbound calls, solving problems, and providing exceptional service. No two days are the same, so every shift brings something new!

Make a Difference

: Help customers with their queries and concerns while contributing to important water-saving initiatives. You're not just answering calls--you're part of something bigger!

Full Training

: No call centre experience? No problem! We provide

comprehensive training

to get you up to speed on our systems and how to deliver top-notch service. You'll be ready to thrive in no time.

What We're Looking For:

People skills

: You've got a way with words and can turn a frustrated caller into a happy customer.

Tech-savvy

: Comfortable using various IT systems (but don't worry, we'll train you on ours!).

Positive attitude

: You're solution-focused, adaptable, and ready to handle whatever comes your way.

The Perks:

Flexible Working

: You'll work

37 hours per week

across shifts that fall between 8am and 8pm, Monday to Friday, plus some weekends as part of a rota. We know life is busy, so we've designed the rota to give you

work-life balance

.

23 Days of Leave

: Plus a celebration day, and it grows the longer you're with us! You can even buy extra holiday.

Career Growth

: We're not just offering a job, we're offering a career. Join a company that's invested in your development and offers plenty of room to grow.

A Place

You'll Want to Be: At Affinity Water, we're all about inclusion, diversity, and supporting each other. You'll be joining a team that's as committed to you as you are to your work!

When Can You Start?


We're holding

Assessment Centres

on the following dates:

Tuesday 29

th

July - 10:30am , 2pm or 5:30pm

Wednesday 30

th

July - 9:30am or 12:30pm

Tuesday 5th August - 10:30am, 2pm or 5:30pm

Wednesday 6th August - 9:30am or 12:30pm

This is where you can show off your skills, learn more about the role, and meet the team. These 2-hour sessions are a fun way to see if we're a perfect match!


Training begins on

Monday 8th September 2025

with the first five weeks covering everything you need to succeed. You'll train full-time,

9am to 5pm, Monday to Friday

--and after that, you'll be ready to shine!


What's Next?


Ready to take the plunge? It's quick and easy to apply! Tell us why you'd be a great fit for this role, and we'll get back to you within a week. Don't wait--your future at Affinity Water could start today!


Thirsty for More?


Want to know what it's like to work here? Check out our

Careers Page

to hear real stories from our team and see what makes us different. Plus, get a feel for our mission to

save water for future generations

by checking out our Save Our Streams campaign.





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