Job Description

Vacancy Type

Permanent/Full Time

Location

Birmingham

Salary

Competitive

Company Profile

Webbs Training Services

is a well-established commercial training company, providing top quality training in a number of different sectors. We offer all types of training for industry, construction, local authorities and all types of other large organisations. We also train delegates from smaller companies, and delegates who book individually.


Webbs is part of

Reconomy

, an international circular economy specialist that combines technology, skills and incredible people to enable businesses to better manage their resources, helping reduce waste, optimise their supply chains, and contribute in a meaningful way toward the circular economy.


Our core values drive everything we do. We believe in promoting a supportive environment for our

colleagues

, delivering exceptional service to our

customers

, contributing to the

community

, and working towards a more sustainable

environment

. If you share these values and are passionate about making a positive impact, we'd love to have you on our team.

Job Summary

Do you have customer service experience in an office, retail or hospitality? Maybe you're working in an administration role, but not yet had the chance to speak to customers on the phone.


As a Customer Service Advisor at Webb's your focus will be on providing exceptional service to an extensive range of customers, building, and nurturing strong relationships with key contacts and providing support on a variety of communication platforms.


It's important that you are organised, proactive and willing to investigate customer enquiries, taking ownership and being a point of contact from start to finish.

Some Key Responsibilities:

Marketing & Social Media:

Develop and manage engaging content across digital platforms to promote courses and industry updates.

Email Campaigns:

Plan and execute targeted email campaigns to generate interest in new and existing courses.

Maximising Course Attendance:

Identify opportunities to fill available spaces, ensuring optimal course participation.

Customer Contact:

Engage with potential and existing clients, providing excellent customer service and promoting relevant training opportunities.

Industry Content Creation:

Stay up to date with new legislation and create informative content to highlight course relevance.

Processing Quotes:

Prepare and follow up on quotes, supporting the sales process.

Team Collaboration:

Work closely with the on-site team to drive business growth and meet targets.

This role is ideal for someone who is commercially aware, enjoys working in a small team, and is motivated by customer engagement and business growth.

Our benefits

Birthday Leave -

Enjoy your special day off once you reach one year of service.

Volunteering Day -

One paid day per year to support a local community project.

MyPerks Platform -

Access a wide range of discounts, cashback offers, cycle-to-work schemes, mortgage advice, wellbeing support, and more!

Financial & Family Support -

Competitive pension contributions, life assurance, and enhanced maternity and paternity leave.

Employee Referral Programme -

Recommend great talent and earn a reward.

Additional information:

37.5 hours per week, Monday to Friday. 8-4 or 9-5 on site at Nechells, Birmingham, B7 5AR.

Vacancy Type

Internal and External

Entity

Webbs