Customer Service Advisor Job in GOLDEN PRODUCTS INTERNATIONAL LTD t/a LEATHERSOFAWORLD.COM

Customer Service Advisor

Birmingham, ENG, GB, United Kingdom

GOLDEN PRODUCTS INTERNATIONAL LTD t/a LEATHERSOFAWORLD.COM

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Job Description

Job description

The ideal candidate for this role will be able to demonstrate a natural passion for sales, an ingrained desire to provide fantastic customer service, and extensive people management skills, with an established track record of delivering against sales & service targets.

Use confidence to deliver a great customer experience through passionate and engaging conversation with customers
Put yourself in the customer's shoes, put them first, react positively to their feedback
Communicate well with customers and colleagues; value and understand their viewpoint and react accordingly. Always check that company messages are understood by being concise and clear in all communication. Receive and share information in a positive and timely manner
Work with others to solve problems, sharing best practices to help create a healthy competitive workplace. Take on tasks that may not be in your remit in order to support other colleagues, and always be happy to help the team

Your experience, skills, and qualities will include:

Proven record in direct sales
Always delivers on their goals and objectives. Always wants to be better and do more
Sees and acts on all opportunities
Motivates the team to work together to achieve the best outcomes
A people person who is able to communicate at all levels
Ability to build relationships internally and externally
Ability to problem-solve and interpret data
Embraces change

Responsibilities o Identify and assess customers' needs to achieve satisfaction o Provide accurate, valid, and complete information by using the right methods/tools o Meet personal/customer service team targets o Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution o Keep records of customer interaction o Follow communication procedures, guidelines, and policies o Take the extra mile to engage customers If you have a strong work ethic, are highly motivated and keen to develop, get in touch with us ASAP on 0121 306 0117!

Job Type: Full-time

Job Type: Full-time

Job Types: Full-time, Permanent

Pay: 14,295.00-26,000.00 per year

Benefits:

Free parking
Ability to commute/relocate:

Birmingham B24 8DP: reliably commute or plan to relocate before starting work (required)
Experience:

Retail sales: 1 year (required) customer service: 1 year (required)
Work Location: In person

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