Job Description

Customer Service Advisor

Warrantywise are one of the fastest growing businesses in the North West, an award-winning warranty firm who continually rank as one of the best businesses in Lancashire. We are looking for a high-performing Customer Service Advisor to join our ever-growing team, at our prestige office, the Rocket centre in Blackburn.

Warrantywise supply the highest quality extended vehicle warranties for all makes and models to private individuals as well as over 3000 independent dealer groups.

The last 12 months has seen us undergo huge growth that's taken the Warrantywise family from 50 to 150 people, and we plan to continue our rapid expansion during 2025 and beyond.

What does the role involve?

The primal purpose of your role will be to work closely with our customers to manage their repair request. We need to make sure we continue to provide a great service to our customers. This is a great opportunity for someone who is a natural problem solver and great communicator.

Your main duties:

Answer inbound telephone calls from customers relating to repairs. Outbound calls informing customers of repair decisions. Providing high quality and professional assistance dealing with calls promptly and courteously. Chase up outstanding repairs. Contact customers for feedback on repairs and their experience with Warrantywise. Provide accurate administrative support.

Previous customer service experience is desirable but not essential.

What skills we are looking for;

Previous experience is essential. Confident telephone manner. Attention to detail. Organised. Good listening skills. Excellent communication skills. Ability to work as part of a team. Computer literate.
Benefits

Salary upto 25,000 depending on experience. 22 days holiday plus bank holidays. Company pension. Company supported healthcare (Free eye test, offer Able Futures support service). 30% discount on all warranty products for employees, friends and family. Interest free company loan up to 1000 (After 6 months of service). Excellent working environment. Recommend a friend scheme. Staff incentives. Social events. Progression within the company.

This role is Monday to Friday between 09.00am and 17.00pm, Saturday on a rota basis.

References upon request.

Job Type: Full-time

Pay: Up to 25,000.00 per year

Work Location: In person