Job Description

About us:

The largest independent distributor of cleaning, janitorial and work wear in the north west and still growing.

A Family run business with over 30 years experience in supplying the best industry leading products and new innovative solutions. At Ideal 365, we pride ourselves on providing excellence as standard to our valued customers and building strong and long-lasting relationships. As we continue to grow, we're on the lookout for a talented and enthusiastic Customer Service Advisor with excellent administrative skills to join our fantastic team.

More about your role:

We are offering a position within our busy workwear department, hours of work are open to discussion and we are happy to meet the hours needed for the right candidate on either a full time or part time basis, however full 5day cover Monday - Friday will be required. You will be the friendly and helpful voice that our customers rely on. Your responsibilities will include:

Assisting customers with inquiries, orders, and concerns, and strive to build long lasting professional relationships. Providing timely and accurate information to resolve customer issues. Managing administrative tasks such as processing web and portal order and keying orders placed either by email or telephone. Collaborating with different departments to ensure a seamless customer experience. Making outbound pro active customer service calls to ensure our clients receive the best possible service and gather feedback. Contacting clients on a regular basis to ensure they are happy with current service and products also looking to maintain and monitor active customer accounts looking to analyse and report finding to sales representative.

More about you:

To excel in this role, you should possess:

Strong communication skills, both written and verbal. Exceptional organizational and multitasking abilities. Proficiency in basic administrative tasks and systems. A positive attitude and a commitment to teamwork. A strong work ethic and desire to progress and further your skills and development

The benefits:

As a family business, we appreciate the importance of providing the best environment for employees to grow and develop to be the very best they can be. Here at Ideal365, we're a team that works together to support each other and create a great workplace atmosphere and with so many varied roles and departments within the business, the opportunity for development is very real. As well as this we provide:

Company Pension

Employee Discount

On-site parking

Continuous Professional Development

Working hours:

Monday to Friday: Fixed hours 08:00 - 16:30

Experience:

Customer service role - 1 Years (required)

Job Types: Full-time, Permanent

Pay: From 24,500.00 per year

Benefits:

Company pension Employee discount Free parking On-site parking
Experience:

office admin: 1 year (required) Customer service: 1 year (required)
Location:

Bolton BL4 7EY (preferred)
Work Location: In person