Job Description

This is a fantastic new opportunity for a confident and experienced Customer Service professional to join our team. We are looking for an enthusiastic team player, with a passion for exceeding our customer expectations.

The role

deal effectively and professionally with all customer queries, ensuring positive customer experiences provide prompt assistance to customers, clarifying information, addressing their needs appropriately and ensuring any booking details are inputted accurately log all queries onto the CRM system set up customer accounts on the portal relay relevant information to the Waste Account Managers and Planning team in a timely manner carry out any required administrative duties efficiently and within the desired timescales

What you need

previous proven experience working in a customer service role extremely customer-focused with an excellent manner, both in person and on the telephone good organisational skills ability to work effectively, and meet deadlines, in a fast-paced, high-volume operation excellent verbal and written communication skills good numeracy, literacy and IT skills well-presented with a confident and professional manner a willingness to adapt and develop skillset and knowledge

The package

From 12.78 per hour DOE

27.5 hrs per week, Mon-Fri 9.30am to 3pm

28 days annual leave, including bank holidays, rising with service Health Care Cash Plan, including dental and optical Group Life Insurance cover Contributory pension scheme Employee Rewards & Benefits Scheme Comprehensive Employee Assistance Programme Employee Referral Programme Free skip offered to employees each year Full PPE and uniform supplied Lots of fantastic company events and perks

Why J. Dickinson & Sons?

J. Dickinson & Sons was established in 1939, and we are proud to continue to serve the community as a family-owned and run business today. At the heart of our business is the desire to provide a professional and accessible service whilst working to dispose of waste in an efficient and environmentally friendly manner. We are a fast-paced and entrepreneurial organisation, not afraid to try new things and do things differently, and as such we are growing fast and performing well in the industry. Our state-of-the-art facilities in Horwich include our 4.5 million waste processing plant, which allows us to process and separate even more recyclable waste. As a result, we are always looking to expand our team of dedicated staff.

Our values

Recognition - Respect - Growth - Service - Teamwork - Integrity

J. Dickinson & Sons welcomes applications from all sections of the community, regardless of age, disability, sex, race, religion or belief, marital status or sexual orientation. Any appointment will be made on merit alone.

Job Types: Full-time, Permanent

Pay: From 12.78 per hour

Benefits:

Casual dress Company events Company pension Free parking Health & wellbeing programme Life insurance On-site parking Private dental insurance Private medical insurance Referral programme Transport links
Ability to commute/relocate:

Bolton BL6 5BN: reliably commute or plan to relocate before starting work (required)
Experience:

Customer service: 1 year (required) Waste management: 1 year (preferred)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person