Job Description

Customer Service Advisor

26K p/a

Founded in 2011, Glow Green is a FCA regulated renewable technology installation and finance business. Glow Green aims to become the most successful UK wide installer of solar, battery and heat pumps.

Glow Green is now rated

"The UK's Top Pick Installer"

of 2025 by The Independent.

Glow Green are proud to have successfully reached over

12,000 reviews

across two Trustpilot pages, with our solar page being

4.8/5 star rating

.

Being partnered with Utility Warehouse (Telecom Plus PLC), Uswitch, MoneySuperMarket, HIVE and GoCompare along with further launches with other leading comparison brands happening soon.

We have been successfully trading for 14 years, employing over 110 office staff and over 2,500 subcontracting engineers nationwide. We have built a bespoke CRM and various web applications to fuel our growth. Our digital infrastructure will enable us to become the UK's largest energy installer in the coming years.

We have an exciting opportunity for an experienced Customer Service Advisor to join our team who will play a crucial role in providing operational support to our customers and subcontractors.

Why you'll love working at Glow Green!

Earn competitively with a salary of

26,000

per year. Take time for yourself with

33 days of annual leave

, including Bank Holidays. Grow your career through

progression opportunities and cross-training development.

Enjoy

work-life balance

with a

Monday to Friday

schedule--and if you want, optional overtime to boost your earnings. Share the love with our employee referral scheme: earn up to

1,000

for every successful referral, with no limits! Get rewarded for your hard work with

performance-related pay

reviews. Feel secure with company

sick pay

and a

pension scheme

.

Perks

to brighten your day: eye care vouchers, paid socials, team lunches, daily fresh fruit, drinks, and sweet treats

What you'll be doing as Glow Greens Customer Service Advisor:

Provide top-notch support

to customers via phone and email, handling general enquiries and technical issues professionally.

Represent Glow Green

to our customers, engaging with care and integrity to ensure a positive experience.

Coordinate repair work

by following company procedures and arranging engineer appointments as needed.

Solve problems effectively

, making decisions within company guidelines and suggesting new options when appropriate.

Communicate proactively

with customers, keeping them informed while demonstrating empathy and building rapport.

Collaborate with technical service managers

to assist customers with technical queries related to their installations.

Take ownership

of customers requiring further work, ensuring their installation is completed smoothly from start to finish.

Work cross-functionally

with other teams to ensure customer queries and appointments are managed efficiently.

The ideal Customer Service Advisor

We're looking for someone who:

Has

at least 1 year of experience

in a customer phone based or operational role. Thrives when

multi-tasking

and stays extremely organised under pressure. Is a natural

problem solver

, able to think quickly and find solutions. Possesses an

excellent telephone manner

and outstanding communication skills. Enjoys working in a

fast-paced, dynamic environment

. Works well as a

team player

and supports colleagues to achieve common goals.
Don't wait, start your journey with us as a Customer Service Advisor today!

Job Types: Full-time, Permanent

Pay: 26,000.00 per year

Benefits:

Company events Company pension Referral programme Sick pay Transport links
Application question(s):

Do you live in Bournemouth or surrounding area's?
Experience:

phone-based customer service: 1 year (required)
Work Location: In person