Job Description

Customer Service Advisor

OTE - 32,000

26K p/a plus commission

Founded in 2011, Glow Green is a FCA regulated renewable technology installation and finance business. Glow Green aims to become the most successful UK wide installer of solar, battery and heat pumps.

Glow Green is now rated

"The UK's Top Pick Installer"

of 2025 by The Independent.

Glow Green are proud to have successfully reached over

12,000 reviews

across two Trustpilot pages, with our solar page being

4.8/5 star rating.

We are partnered with Utility Warehouse (Telecom Plus PLC), Uswitch, MoneySuperMarket, HIVE and GoCompare, and further launches with other leading comparison brands are happening soon.

We have been successfully trading for over 14 years, employing over 130 office staff and over 2,500 engineers nationwide. We have built a bespoke CRM and various web applications to fuel our growth. Our digital infrastructure will enable us to become the UK's largest energy installer in the coming years.

Our operations, customer service and sales teams are located in the prestigious Avalon building in Bournemouth, opposite the train and bus station.

Why you'll love working at Glow Green!

Enjoy a

26,000

annual salary and a bonus scheme that could add up to

600

per month to your earnings. Take time for yourself with

33 days of annual leave

, including Bank Holidays. Grow your career through

progression opportunities and cross-training development.

Enjoy

work-life balance

with a

Monday to Friday

schedule--and if you want, optional overtime to boost your earnings. Share the love with our employee referral scheme: earn up to

1,000

for every successful referral, with no limits! Get rewarded for your hard work with

performance-related pay

reviews. Feel secure with company

sick pay

and a

pension scheme

.

Perks

to brighten your day: eye care vouchers, paid socials, team lunches, daily fresh fruit, drinks, and sweet treats.

The role of our Customer Service Advisor

As a key part of our team, you will:

Contact existing Glow Green customers that have purchased and installed our products, to sign up to our Multi-product Glow Care plan, covering service and maintenance for the specific product. Assist with inbound customer queries in relation to customers Glow Care plans by phone and email in a professional manner. Sales retention with existing Glow Care plan customers. Assist the wider Onboarding department with new finance applications for customers looking to secure a loan for their chosen installation product, as and when required, maximising sales opportunities. Assisting customers with their finance agreements requiring signatures and general finance queries by phone and email in a professional manner. Ensure customers are communicated with effectively, and kept up to date with the progress of their query. Adhere to FCA guidelines, ensuring customers are treated fairly and advised correctly at all times.

The ideal Customer Service Advisor

Has at least 1 year of experience in customer service or a related role. Strong multi-tasking abilities and excellent organisational skills. Enjoys solving problems and finding solutions. Communicates clearly and confidently over the phone and in writing. Thrives in a fast-paced, dynamic environment. Works well as part of a supportive team.
Don't wait, start your journey with us as a Customer Service Advisor today!

Job Types: Full-time, Permanent

Pay: 26,000.00-32,000.00 per year

Benefits:

Company events Company pension Free flu jabs Referral programme Sick pay Transport links
Application question(s):

Do you live in Bournemouth or surrounding area's?
Experience:

phone-based customer service: 1 year (required)
Work Location: In person