Customer Service Advisor

Brackley, Northamptonshire, United Kingdom

JM&Co. Recruitment

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Job Description

Customer Service Advisor - Business to Business (B2B)

Location: Brackley, Northamptonshire
Position: Permanent, Full-Time
Hours: Monday to Friday, 08:30-17:00 (37.5 hours per week)
Salary: Circa 26,000 (dependent on experience)

About the Customer Service Advisor Role:
Our client, a well-established organisation within a commercial product sector, is seeking a professional and customer-focused individual to join their team as a Customer Service Advisor.
This is an exciting opportunity for someone who thrives in a structured, fast-paced environment and enjoys delivering outstanding service and support to a wide business customer base.
Key Responsibilities for the Customer Service Advisor position:

Be the first point of contact for all customer enquiries (via telephone and email)
Accurately process sales orders and related transactions
Provide professional and timely communication to both customers and colleagues
Build and maintain strong relationships with clients
Keep detailed and accurate customer account records
Resolve queries effectively, escalating when required
Collaborate with internal departments to deliver exceptional customer service
Ensure compliance with company processes, standards, and data protection regulations
Stay informed about products and internal procedures
Support the wider Sales & Marketing team when needed

Candidate Profile

Minimum 2 years' experience in customer service, sales desk, or sales administration
Educated to GCSE level (or equivalent)
Confident communicator -- both verbal and written
Excellent attention to detail and accuracy in data handling
Proficient with CRM systems and general IT literacy
Proactive, solution-focused, and customer-driven approach
Strong team player with a positive attitude

Additional:
Benefits: 23 days annual leave + bank holidays, birthday day off, stakeholder pension