Job Description

Customer Service Advisor Brickability Group Plc - Bracknell

Towelrads.com are currently looking for a Full Time Customer Service Advisor to join their team in Bracknell. This is a permanent role working Monday- Friday 8.30am-5pm.

As a Customer Service Advisor, you will serve as the first point of contact for customers seeking to obtain information about the products and their orders. Towelrads.com are part of the Brickability Group.

Who are Brickability Group?

Brickability Group plc consists of over 35 brands, all of which can bring together specialist products and services to meet the needs of the building and construction market. Each brand boasts an extensive portfolio of products including facing bricks, blocks, rainscreen cladding systems, architectural masonry, paving, roof tiles and slates. The Group distributes, and in many cases installs superior quality and strategically important building materials from major UK and European manufacturing partners, providing product solutions to both private and commercial specifiers, contractors, developers and builders.

Key Responsibilities & Accountabilities:

Manage a busy email inbox. Provide excellent customer service via telephone and email. Schedule deliveries and collections. Resolve customer complaints and claims for faulty or damaged goods. Arrange customer returns, issue refunds, and create credit notes. Competency in literacy and numeracy skills. Liaise with Logistics Companies o Liaise with Sales Reps and other Teams within the business Personal description Essential Previous Customer Service experience Good Communication skills (written and oral) Great planning and organisational skills Working in a Fast-paced environment Team Player o Experience in Microsoft office applications to include Excel

In return you will receive:-

Salary 23K - 25K dependent on experience 25 days' holiday pro rata Free Onsite Parking Free Onsite Gym Company Pension Death in Service

Job Types:

Full Time Permanent

Hours: 37.5 per week

Working Days Monday - Friday Work

Location: Bracknell Office based.

Experience: o Customer service: 1 year (required)

Work authorisation: o United Kingdom (required)

Job Type: Full-time

Pay: 23,000.00-25,000.00 per year

Benefits:

Company events Company pension Health & wellbeing programme
Ability to commute/relocate:

Bracknell: reliably commute or plan to relocate before starting work (preferred)
Experience:

Customer service: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person