Job Description

Towelrads.com are currently looking for a Customer Service Advisor to join their team on a part time basis in Bracknell. This role is only working Thursday & Friday 8am-5pm. As a Customer Service Advisor, you will serve as the first point of contact for customers seeking to obtain information about the products and their orders. Towelrads.com are part of the Brickability Group.

Who are Brickability Group?

Brickability Group plc consists of over 35 brands, all of which can bring together specialist products and services to meet the needs of the building and construction market. Each brand boasts an extensive portfolio of products including facing bricks, blocks, rainscreen cladding systems, architectural masonry, paving, roof tiles and slates. The Group distributes, and in many cases installs superior quality and strategically important building materials from major UK and European manufacturing partners, providing product solutions to both private and commercial specifiers, contractors, developers and builders.

Key Responsibilities & Accountabilities:

Ensure all orders are fulfilled promptly and correctly. Ensure the order log is completed correctly to coincide with purchase orders. Manage a busy email inbox. Provide excellent customer service via telephone and email. Raise purchase orders and invoices . Keep the order check log updated to keep track on orders. Liaise with suppliers to improve relationships. Schedule deliveries and collections. Create quotes using the quotes template spreadsheet. Resolve customer complaints and claims for faulty or damaged goods. Arrange customer returns, issue refunds, and create credit notes. Competency in literacy and numeracy skills.

Personal description

Essential

Previous Customer Service experience Good Communication skills (written and oral) Great planning and organisational skills Working in a Fast paced environment and enjoy working in a team Experience with Microsoft office

In return, you'll get:

We provide a fun, rewarding environment with a focus on teamwork, trust and excellence. You'll have access to career progression, some of the best training and support, and awesome benefits and perks.

11.90 per hour 25 days' holiday, increasing with years of service Annual company bonus scheme Pension scheme Life insurance
Job Type: Full-time

Pay: 23,000.00-25,000.00 per year

Benefits:

Company events Company pension Health & wellbeing programme
Experience:

Customer service: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person