Job Description

Customer Service Advisor
Location: Bradford
Salary: 24,000 - 28,000
Job Type: Full-Time, Permanent
Hours: Flexible hours (office based, office hours but with flexibility)
About the Company
Our client is a well-established national supplier of high-quality food products, recognised for their commitment to excellence, innovation, and customer satisfaction. They are seeking a passionate and dedicated Customer service Advisor to join their growing team and play a key role in delivering outstanding service to their customers.
The Role
As a Customer Care Advisor, you will be the first point of contact for customers, providing professional, efficient, and friendly support. You'll be responsible for handling queries, resolving issues, and ensuring every customer enjoys a seamless experience.
Key Responsibilities

• Respond to customer queries via phone and email in a timely and professional manner.
• Provide accurate information about products and services.
• Handle and resolve customer complaints effectively and courteously.
• Process customer orders, returns, and refunds where required.
• Maintain accurate and up-to-date customer records.
• Collaborate with other departments to ensure customer needs are fully met.
• Follow company policies and procedures to deliver consistently high standards of service.

Requirements

• Previous experience in a customer service role (ideally within a fast-paced environment).
• Excellent communication and interpersonal skills.
• Strong problem-solving skills with great attention to detail.
• Ability to remain calm and professional under pressure.
• Proficiency in Microsoft Office and CRM systems (training can be provided).
• A positive, customer-focused attitude with a genuine passion for service.

What's on Offer

• Competitive salary, based on experience.
• Comprehensive training and support.
• A friendly and supportive working environment.
• Excellent opportunities for long-term career development and progression.

If you would like to apply for the role of Customer Service Advisor then please email your CV to or call Jade on 07526166809
Closing date is 22.10.2025 Please note this could change subject to suitable applications.
Hawk 3 Talent Solutions are acting as an employment agency on behalf of it's client.
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Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future

Skills Required