Job Description

JOB TITLE: CUSTOMER SERVICE ADVISOR

Location: Brigg, North Lincs

Salary:

From 23,500 (Under Review) Optional 4-day working week 8am-5pm with no reduction in pay.

The Role:

We are seeking a Customer Service Advisor to join our fast-paced team. In this role, you will assist our customers on a global scale, covering multiple regions, including the UK, EU, Canada, and the United States. As a key contributor to our operations, you will handle a range of administrative tasks, ensuring smooth and efficient processes. Reporting directly to the Customer Service Team Leader, you will play a vital role in enhancing team effectiveness and delivering exceptional support.

About us:

A LEADING GLOBAL LIFESTYLE BRAND

Wrendale aspires to be one of the best design-led lifestyle brands in the world, a household name recognised for its commitment to sustainability, creativity, and excellence. We strive to be the best animal artwork giftware brand on the market. We aim to set new standards in the gifting industry, ensuring our products bring joy to people's lives while making a positive impact on the planet.

INSPIRING A LOVE FOR NATURE

Inspired by wildlife and the natural world, we believe in using our platform to educate and inspire others to care for the environment. Through our thoughtfully designed products and brand storytelling, we encourage a deeper appreciation for nature and sustainable living.

SUSTAINABILITY & ETHICAL RESPONSIBILITY

As an industry leader in reducing environmental impact, we prioritise responsible sourcing, waste reduction, and eco-friendly packaging. Our B Corporation certification reflects our dedication to ethical business practices, transparency, and sustainability at every level of our supply chain.

A BRAND BUILT ON EXCELLENCE & COMMUNITY

The Wrendale experience is about more than just beautiful products - it's about quality, creativity, and exceptional customer service. We foster a supportive and fulfilling workplace where our passionate team brings our vision to life. Our customers are at the heart of everything we do, and we strive to make them feel part of the Wrendale family.

KEY RESPONSIBILITIES

Manage the shared inboxes by either forwarding or responding to all types of correspondence in a timely manner.

Be responsible for maintaining the company CRM system by actively following up customer service issues, using and maintaining dashboards, and issuing and following up tasks.

Provide support to our customers via phone calls working within the set SLA.

Report any complaints to the relevant person i.e., QC or sales and ensure the root cause has been investigated, and any process changes are made.

Respond to any complaints in a positive manor ensuring that the Wrendale brand is in the forefront of everything we do.

Accurately input orders sent in via email.

Take telephone orders and payment.

Consult with the marketing team with regards to customer surveys, looking for feedback for areas of improvement and to follow up on the responses.

Liaise with 3rd Parties providers, such as couriers' services and Portmeirion.

ESSENTIAL SKILLS AND EXPERIENCE

Have a positive attitude and a personable phone manner.

Excellent administrative, organisation and communication skills

Be a competent user of Microsoft office software and CRM systems.

Must have previous experience in customer service.

Be able to multitask and remain calm when working under pressure.

French/Italian/German written/spoken advantageous however not essential.

Detail oriented

Ability to work well within a team and work independently.

BENEFITS:

Optional 4-day working week 8am-5pm with no reduction in pay.

Discount on Wrendale products

Regular paid social events

Employee assistance programme (Simply Health) available after probation

Opportunities for professional development

A supportive and collaborative work environment

We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

As part of our commitment to ensuring our recruitment process is inclusive and accessible, we are able to provide information in accessible formats (for example, large print) and we accept applications in alternative formats (for example, electronically/dictation) if needed.

Job Type: Full-time

Pay: Up to 23,500.00 per year

Benefits:

Company events Company pension Employee discount Free parking On-site parking Store discount
Application question(s):

Must have excellent written and verbal communication skills, with the ability to write clearly and professionally using good grammar and attention to detail.
Experience:

Customer service: 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Expected start date: 12/01/2026