Job Description

Customer Service Superstar Wanted!

Join the Friendly Voice Behind a Leading Brand

Are you passionate about helping people and solving problems? Do you love the idea of being the friendly, helpful voice behind an industry-leading brand? If so, we'd love to hear from you!

At

Quickslide

, we're proud to be one of the UK's leading trade suppliers of windows and doors--delivering quality with a signature touch of Yorkshire charm. Our award-winning customer service is what sets us apart, and we're on the lookout for a

Customer Service Superstar

to help us keep it that way.

This isn't your average customer service role. You'll be at the very heart of our operations--making a real difference to our customers' experience and enjoying the ride with a down-to-earth, supportive team.

Be the Voice of Quickslide

Engage with customers across phone, email, live chat, and social media Provide helpful, timely responses to queries and concerns Turn tricky situations into positive outcomes with empathy and efficiency Guide customers through our products and services with confidence

Fix It Fast

Tackle customer issues head-on using your problem-solving skills Know when to escalate more complex matters to senior team members

Keep Things Tidy (and Insightful)

Accurately log customer interactions to help us track performance and spot trends Share your findings and ideas to help improve our service

Be a Product Pro

Get to know our products, promotions, and policies inside-out Stay up to date with the latest offerings and updates--knowledge is power!

Win Hearts and Loyalty

Help turn first-time customers into lifelong partners Spot opportunities to go above and beyond and make someone's day

Team Player Vibes

Work closely with teams across the business to ensure seamless service

What You'll Bring:

Previous customer service experience (essential) Bonus points for experience in the fenestration industry Confident communication and active listening skills A cool, calm, and solutions-focused mindset Ability to thrive in a fast-paced environment Comfortable using CRM systems, Microsoft Office, and service platforms Highly organised and efficient multitasker Buckets of empathy, patience, and a positive, can-do attitude Pride in your work and a strong sense of ownership Grace under pressure--especially when things get hectic
Job Type: Full-time

Pay: Up to 33,000.00 per year

Benefits:

Company pension Cycle to work scheme Free parking On-site parking Referral programme Sick pay
Schedule:

Monday to Friday
Experience:

Customer Service: 3 years (required)
Work Location: In person

Reference ID: CUST001