Job Description

Customer Service Advisor
Onsite
Shoreham-by-Sea
25,000 p/a
Do you have experience in call centre customer service?
Are you excited by the chance to work with a company that puts customer service at the core of everything it does?
Would you thrive in a supportive, close-knit team where you can grow your skills and see the direct impact of your work?
If yes, then read on...
At JTX Fitness, we help people achieve their health and fitness goals from the comfort of their own homes. Since 2009, we've built a loyal customer base through high-quality home fitness equipment, excellent service, and a genuine passion for supporting wellbeing.
As we look to the future, we're entering an exciting phase of growth - with a new brand direction, a revamped website, and an evolving product range at the heart of our plans.
You'll be joining a small, supportive customer service team. Reporting to the Customer Service Supervisor, you'll play a key role in delivering and maintaining excellent customer service that ensures our community always comes first.
Tasks
You will report directly to our Customer Service Supervisor, and work as part of a small team of three Customer Service Advisors. Together, you'll handle customer enquiries via phone, email and live chat.
At times, this may involve guiding customers through a purchase decision, though more often you'll be supporting them after a purchase. We're proud of our excellent Trustpilot ratings and it's vital that every customer interaction reflects the high standards we're known for.
Your day-to-day tasks will include:

• Using our troubleshooting guides to help customers identify issues and arrange solutions.
• Organising exchanges, spare parts, engineer visits, or simply offering friendly, practical advice.
• Liaising with couriers, engineers, and warehouse staff to ensure customers receive what they need.
• Assisting visitors in our showroom, giving tours and ensuring displays are maintained.
• Working with colleagues in Operations and Technical teams to resolve queries.
• Logging all work accurately in our CRM system.
• Occasionally, processing website orders.
• Knowing when to escalate issues to ensure they are resolved quickly and effectively.
• Providing support in the warehouse during busy periods.

This is a full-time position, Monday to Friday, 9 am - 5.30 pm.
Requirements
Must-haves:

• Previous experience as a Customer Service Advisor, supporting customers via phone and email.
• Excellent written and spoken English.
• Ability to remain calm and professional under pressure.
• A strong customer-first attitude, with examples of how you have turned difficult situations into positive outcomes.
• Experience going above and beyond to exceed customer expectations.
• Proven ability to multitask and stay organised in a busy environment while meeting targets.
• A practical mindset to understand and resolve customer issues.
• Willingness to learn about new products, with examples of how you've done this in the past.
• Strong administrative skills, confident using standard office software.
• An interest in working for a smaller company, with an understanding of how this differs from a corporate environment.

Nice-to-haves:

• Experience supporting hardware or technical products.
• An interest in health and fitness. You don't need to be an athlete, but familiarity with gym equipment would help you relate to our products and customers.

Benefits
We want to help motivate & inspire our customers to achieve their fitness goals. We offer practical fitness solutions that enhance home life and deliver real results. We are honest, we know our products inside out, and we strive to deliver an outstanding customer experience.
You'll have the tools and support you need to succeed.
As a growing business, we can offer you opportunities to develop your skills and take on new challenges. We value our staff highly, so you'll be well supported, rewarded, and able to enjoy a healthy work-life balance.
Benefits include:

• 25 days' holiday
• Pension scheme
• Medicash
• Staff discount + access to our on-site showroom gym
• Company-funded socials and a beachside HQ on the South Coast

Apply today for immediate consideration!
JTX Fitness
Founded in 2009 by two friends, JTX Fitness has grown into a brand with a superb reputation and strong online presence. Driven by a skilled and passionate team.

Skills Required