Job Description

Job Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your primary responsibility will be to assist customers with their inquiries, resolve issues, and ensure a positive experience with our financial services. The ideal candidate will possess strong communication and analysis skills, along with experience in Salesforce.

Duties

Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Provide detailed information about our financial services and products to assist customers in making informed decisions. Resolve customer complaints effectively by identifying the issue and providing appropriate solutions. Maintain accurate records of customer interactions and transactions using Salesforce. Collaborate with team members to improve service delivery and enhance customer satisfaction. Conduct analysis of customer feedback to identify trends and areas for improvement. Participate in training sessions to stay updated on product knowledge and service protocols.

Requirements

Proficiency in Salesforce or similar CRM software is highly desirable. Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively. Strong analytical skills to assess customer needs and provide tailored solutions. Ability to work well under pressure while maintaining a positive attitude. A proactive approach to problem-solving with strong attention to detail. Flexibility to adapt to changing priorities in a fast-paced environment. Join us in delivering outstanding service that makes a difference!
Job Types: Part-time, Permanent

Pay: From 260.00 per week

Benefits:

Health & wellbeing programme UK visa sponsorship
Work Location: In person