Job Description

We're Hiring: Customer Service Advisor

12 months fixed term contract with potential to go permanent

Full Time with shift patterns 07:00-15:00 and 11:00-19:00

25,000 per annum

Hybrid in our Bishopsworth, Bristol office 3 days a week

Do you enjoy delivering exceptional customer service and thrive in a fast-paced environment? We're looking for a

Customer Service Advisor

to join our team and deliver telephone and email support to our healthcare workers.


Acacium Group are a leading global healthcare delivery partner and we are hiring a

Customer Service Advisor

. Part of Acacium Group, Thornbury Community Services delivers exceptional care at home services to adults and children across England and Wales with clinically complex care requirements, learning disabilities, autism, and mental health conditions. With compassion, integrity and dedication, we help empower people to achieve personal aspirations, as well as providing care tailored to their needs. Making a positive difference to our client's lives is our passion and it's this that sets us apart.

About the Role

In this role, you will:

Be the initial point of contact for both our clients and candidates by fulfilling routine and complex requests. Ensure clients clinical and social needs are met by having selected and maintained the best nurses or carers for their needs. Plan rotas and make decisions on nurses' suitability for particular shifts and availability. Work with the clinical and remote teams to ensure all administration is in line with quality and compliance standards.

This is a role where your attention to detail and communication skills will really make a difference.

What You'll Bring

We don't expect perfection. If most of this sounds like you, we'd love to hear from you:



Confidence working with Microsoft packages like Word, Excel and Outlook. Good written and verbal communication skills. Attention to detail and accuracy.

Bonus (but not required):

Experience within the healthcare sector

Why Join Us?

Your work will directly shape decisions that improve our services. You'll help us maximise value by ensuring data quality. You'll be part of a supportive team where new ideas are welcomed. You'll have opportunities to learn, grow, and develop your skills.

Your Benefits

Pensions scheme, free mortgage broker service & life assurance Wellbeing Benefits. Employee Assistance Programme. Digital Health & Wellbeing App. Mental, Social, Physical & Financial Workshops Recognition Benefits. Long Service awards, Exceptional performance awards & Increasing holiday allowance Discounts. Shopping, lifestyle & cinema discounts

Experience We're Looking For

Customer service experience Proven experience dealing with a high volume of calls The ability to manage a varied workload Administration experience

If you don't meet every requirement but believe you'd be a strong fit, please apply anyway, we value diverse experiences.

Inclusion & Accessibility

We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of

Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.

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