Job Description

About us

Oak Tree Mobility is a medium business in Bristol. We are professional, agile, and our goal is to Company Overview: Join Oak Tree Mobility Ltd, the market leader in motion furniture supply, specializing in rise and recline chairs and adjustable beds. With a dedicated team of over 165 professionals, including field-based sales representatives and a thriving Bristol-based head office, we are committed to delivering exceptional customer service and installations throughout the UK..

Our work environment includes:

Modern office setting Food provided Modern office setting Growth opportunities
Job Function:

As a Customer Service Advisor, you'll be the frontline representative for our valued customers, providing prompt and efficient assistance across various communication channels. Your role will involve resolving queries, managing tasks, and ensuring seamless interactions to uphold our reputation for excellence.

Responsibilities:

- Handle inbound calls and promptly address customer inquiries

- Keep tasks updated and maintain regular communication with customers

- Utilize various channels (letter, email, phone) to respond to queries effectively

- Take ownership of individual cases and see them through to resolution

- Collaborate with suppliers and internal departments to expedite issue resolution

- Maintain accurate records on our internal system (Pinpoint)

- Conduct spot checks on Pinpoint activity to ensure accuracy and completeness

- Participate in relevant training sessions to enhance skills and knowledge

- Maintain awareness of performance KPIs and seek support for improvement

- Demonstrate empathy and professionalism in all customer interactions

- Prioritize tasks efficiently and adhere to company policies and procedures

- Handle objections effectively and demonstrate initiative in problem-solving

- Experience working in an office environment preferred

Benefits:

- Competitive salary: 25,000 plus bonus OTE 27,400

- Pension scheme

- Limited private health coverage

- Team lunches and social outings

- Cycle to work scheme

- Discount cards

- Free tea and coffee

- Dress-down Fridays

- Bonus scheme

Character/Personal Qualities:

- Excellent communication skills

- Strong interpersonal skills

- Ability to remain calm and patient under pressure

- Great telephone manner

- Self-motivated and able to work independently

- Organized with effective time management skills

- Responsible and empathetic towards customers and colleagues

Join our dynamic team at Oak Tree Mobility and become part of a rewarding environment where your dedication to exceptional customer service is recognized and rewarded. Apply now and embark on a fulfilling career journey with us.

Job Type: Full-time

Pay: 25,000.00-27,400.00 per year

Benefits:

Company events Company pension Cycle to work scheme
Experience:

Customer service: 1 year (required)
Work Location: In person