Job Description

Aqua Cure Group, a leading company in the Water Treatment industry, is seeking a dedicated and customer-oriented individual to join their team as a Customer Service Advisor. In this role, you will be responsible for providing excellent service and support to our valued customers.


As a Customer Service Advisor, you will be the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience. You will respond to customer calls and emails in a timely and professional manner, providing accurate information and guidance. Additionally, you will process orders, create invoices, and maintain customer records in our database.


We are looking for someone with strong communication skills, both verbal and written, who is able to effectively communicate with customers and internal team members. You should have a friendly and approachable demeanor, with a genuine desire to assist customers and provide excellent service.


To succeed in this role, you should be highly organized and detail-oriented, with the ability to multitask and prioritize tasks effectively. You should also have good problem-solving skills, as you will often be faced with customer issues and will need to find appropriate solutions.


Aqua Cure Group values its employees and offers opportunities for career growth and development. We provide comprehensive training to ensure you are equipped with the knowledge and skills needed to excel in your role.


150 per month discretionary bonus upon delivering budget (27,300 OTE)


Working hours are Monday - Thursday 8.30am - 5.30pm with a 5pm finish on a Friday


Your responsibilities will include:


Handling customer inquiries via inbound telephone calls and providing accurate information
Resolving customer issues in a timely and satisfactory manner
Processing orders and creating invoices
Maintaining customer records in the database
Providing excellent customer service and support


Requirements


Prior experience in customer service is preferred
Excellent communication skills, both verbal and written
Strong problem-solving abilities
Highly organized and detail-oriented
Ability to multitask and prioritize tasks effectively
Friendly and approachable demeanor
Proficiency in Microsoft Office suite


Benefits


Monday to Friday working pattern
23 days' annual leave increasing with long service + Bank Holidays
Company Pension Scheme
24 hours access to Employee Assistance Programme + Volunteering Day + Long Service Awards
Employee Support network and Mental Health Assistance