Job Description

Job Advert

Fixed Term Contract until July 2026

Who is Drive DeVilbiss

Drive DeVilbiss has become a leading manufacturer of medical products with a strong and consistent track record of growth achieved both organically and through acquisitions. We are proud of our high-quality, diverse product portfolio, channel footprint and global operating scale. Our products are sold into the homecare, long-term care, retail, and e-commerce channels in more than 100 countries around the world.

"Leading the World with Innovative Healthcare Solutions that Enhance Lives"

At

Special Orthotic Services

, our customers are at the heart of everything we do. We're looking for a

Customer Service Advisor

who thrives in a fast-paced environment, can juggle multiple priorities with ease, and brings exceptional organisational skills to the table.



If you're passionate about delivering outstanding customer service, love solving problems, and can stay calm under pressure, we want to hear from you!

What You'll Be Doing:

Managing customer accounts with professionalism and care. Handling order processing, appointment planning, and customer enquiries. Supporting clinic managers and liaising with production and operations teams. Responding to customer complaints with empathy and efficiency. Maintaining organised and responsive inbox management. Collaborating with internal teams to ensure seamless communication and service delivery.

What You'll Bring:

Proven ability to multitask and prioritise effectively. Calm and focused approach under pressure. Excellent planning and organisational skills. Strong communication skills - both written and verbal. A proactive mindset with a willingness to suggest improvements. Confidence to work independently while knowing when to ask for support.

Requirements:

Previous customer service experience. Strong IT and CRM system skills. Ability to build relationships across teams and with clients. Leadership qualities and a team-oriented attitude.

Why You'll Love Working With Us

We're not sharing the salary just yet, but it's competitive and worth talking about. What really makes us stand out is how proud our team is of the work they do. We make sure that dedication is recognised--not just with pay, but with great benefits and support.



Here's what you can look forward to, beyond the salary:

Generous Annual Leave

- 26 days to start, rising to 28 with service, plus

your birthday off

every year! You can also

buy, sell, or carry over

leave to suit your lifestyle.

Pension Scheme

- Helping you plan for a secure future.

Employee Assistance Programme

- Free, confidential support for your mental, emotional, and financial well-being.

Bike2Work Scheme

- Save money and stay healthy with tax-efficient bike purchases.

Free Onsite Parking

- No stress, no extra cost.

Long Service Recognition

- We celebrate your loyalty and contributions.

Staff Discount

- Enjoy great savings on our products.

Perkbox Access

- Unlock a world of perks, discounts, and rewards to make life a little sweeter.

Equal Opportunities Statement:

At Drive DeVilbiss, we are proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, and we ensure that no individual is treated less favourably on the grounds of race, colour, nationality, ethnic or national origin, sex, marital or civil partnership status, religion or belief, age, sexual orientation, gender identity, or disability.



We comply fully with all applicable legislation governing non-discrimination in every location where we operate. Our recruitment and selection processes are regularly reviewed to ensure fairness, consistency, and that all candidates are assessed solely on the basis of their skills, qualifications, and experience relevant to the role.

Please note:

All successful applicants will be required to provide proof of their eligibility to work in the UK and supply accurate reference details covering their recent employment history. Certain roles may also be subject to an Enhanced DBS (Disclosure and Barring Service) or PVG (Protecting Vulnerable Groups) check.