Job Description

Link Financial is one of Europe's leading servicers of consumer, SME and leasing credit, operating out of 10 European countries, and employing more than 300 people in the UK. We are a financial services provider working with many of the UK high street banks, credit card providers, retail and other lenders, we purchase consumer and business loans and are committed to providing a high-quality service to all our clients and customers by help them to pay off their loans.


The Customer Service Advisor role is one of the first points of contact for customers, authorised personnel and third parties and is responsible for answering a wide range of customer queries whilst providing the highest standard of customer services on all customer contacts. The role will ensure that Think Customer First (TCF) principles are followed and ensure that a positive view of the Company is always presented, whilst adhering to external Client expectations and internal policies and procedures. This role is crucial to the smooth running of the operations department, where the daily tasks and productivity will actively contribute to the overall team and business goals.

What you'll do

The Customer Service Advisor will be involved in the following activities:


You will be a part of our dedicated team; handling calls from customers, both inbound and outbound You will be supporting our customers to find appropriate solutions, by gaining an understanding for their current situation and circumstances. You will be part of a team and will work hard to achieve your own and the department goals. You will provide the best service to all the customers that you speak with, ensuring they are treated fairly, they are listened to, and every effort is made to reach the right solution for their circumstances. Accurately update our systems following each individual customer interaction.

What you'll bring

Excellent communication skills to be able to converse positively and clearly with customers and colleagues. I.T. literate to be able to use multiple computer systems with ease and input data with accuracy. Good numeracy skills to identify, set up, calculate the best payment plan for customers where required. Ability to multitask to undertake a variety of tasks at any one time. Time management to maximise your availability to speak to the customer and process additional tasks. Ability to apply problem-solving skills to provide the best solution for the customer and the business.

What we offer

Salary: 26,000.00 to 28,500.00 per annum (depending on experience) 25 days holiday + bank holidays + a Birthday Day off! (pro-rata for part-time) Discretionary annual performance bonus scheme Purchase additional holiday scheme of up to 5 days Pension Scheme - 8% total pension contributions Employee Assistance Programme for you and your family, including virtual GP service, counselling, get fit programmes and more Life assurance (4 x annual salary) Season Ticket Travel Loans Enhanced Maternity and adoption pay Friendly, relaxed atmosphere with modern facilities Social events during the year, regularly fundraise for our chosen charities, and have recognition schemes in place that reward our employees for being great team members Learning and Development opportunities to help you progress in your career

Join our team at Link Financial where colleagues share the following values:

Knowledgeable:

We are proud to be known as the Credit Management Experts. We are highly experienced and have a reputation for integrity and a history of leadership in our industry.

Considerate:

We act in the way that we would like to be treated ourselves - with respect, kindness and trust. Treating our clients, customers and colleagues fairly is central to everything we do.

Resourceful:

We don't waste precious resources. Through collaborative teamwork, we seek new ways to deliver positive outcomes for our clients and customers. *

Innovative:

We always rise to the challenge. With our positive attitude, creative thinking and advanced technology, we will find the right solution for our clients and customers.